Software Engineer (AI & Automation)

About Us

Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines – and most recently, Windsor, Canada!

The company’s mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you’ll find a culture of caring people doing challenging work and building a welcoming workplace.

• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes

• Balsam Brands on LinkedIn: https://www.linkedin.com/company/balsam-brands/

Main Responsibilities

• Receive loosely defined business problems and translate them into concrete technical designs and working solutions
• Build and deliver AI-powered workflows, automations, and internal tooling
• Collaborate with business and technical stakeholders to clarify requirements before building
• Iterate quickly, ship, gather feedback, refine

Technical / AI-Related

• Hands-on experience building with AI tools. Claude, ChatGPT (OpenAI API)
• Proficiency in one or more of our core stack: React, JavaScript, Java, .NET
• Experience integrating AI capabilities into existing codebases (not greenfield only)
• Familiarity with agentic workflows, prompt pipelines, or AI-assisted tooling in a production context is a strong plus

Soft Skills

• Strong written and verbal communication. Must be able to talk to both technical and non-technical stakeholders
• Comfortable operating in ambiguity; self-directed with minimal hand-holding
• Asks the right questions to fill in requirement gaps rather than waiting to be told
• Pushes back constructively when something doesn’t make sense and comes with an alternative

Domain Experience

• Experience delivering internal tooling or automation (not just product-facing work)
• Background working within enterprise tech environments or cross-functional delivery teams is a plus
• Comfortable working in existing codebases without a full architecture handoff

Core Requirements

• Available PST business hours, 9 AM–5 PM, full-time (40 hrs/wk)
• Strong AI tool proficiency (not theoretical, must have shipped something with it)
• Able to own work end-to-end: from requirements clarification through delivery
• Advanced English proficiency (B2–C1 or higher)

We offer

• We welcome new ideas and allow you to make an immediate impact on the team.
• Accrual-based Paid Time Off (PTO for any reason, including sick days), plus paid national holidays and a flexible work schedule.
• Personal laptop.
• Health and wellness package.
• Fully remote.

Notes: This is a full-time, permanent position with benefits. Kindly submit your application and CV in English.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.