Software Engineer - Marketo

Description Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide. At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health. USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment. Brief Job Overview The Software Engineer – Marketo is responsible for supporting and enhancing the Marketo platform through technical configuration, integration management, campaign automation, and data governance. This role partners with IT, Marketing Operations, and Sales Operations to ensure scalable, reliable, and compliant marketing automation processes. The engineer owns day‑to‑day platform operations while contributing to system improvements and cross‑system alignment. How will YOU create impact here at USP? As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments. The Software Engineer - Marketo has the following responsibilities: Manage user creation, access permissions, and role governance within Marketo to maintain secure and compliant platform operations. Translate stakeholder requirements into technical Marketo configurations, reusable templates, and scalable operational solutions. Contribute to maintaining Marketo architecture, including folder structure, naming conventions, tokens, and operational program frameworks. Create and maintain fields, mappings, and synchronization logic between Marketo and CRM, ensuring schema alignment and high‑quality data flow. Clone, configure, and validate forms, landing pages, and assets in Sandbox and Production environments to support development and testing cycles. Troubleshoot and resolve Marketo–CRM sync issues, including field conflicts, validation errors, and API‑related failures. Support and execute datatype changes, schema updates, and cross‑system compatibility checks to maintain integration stability. Lead Sandbox refresh activities, including configuration audits, asset restoration, and sync re‑establishment. Build, optimize, and maintain trigger‑based campaigns, smart campaigns, and automated nurture workflows, ensuring performance and scalability. Assist with segmentation setup, audience management, and data governance, enabling accurate targeting and operational efficiency. Monitor campaign performance, system health, and operational alerts, implementing improvements and escalating issues when needed. Enforce data quality, compliance, and governance standards across Marketo and Salesforce to support accurate reporting and lead management. Who is USP Looking For? The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience: Bachelor’s degree in Business, engineering or relevant field. 2–4+ years of hands‑on experience with Adobe Marketo Engage in a technical or admin capacity. Strong understanding of Marketo architecture, smart campaigns, tokens, and operational programs. Experience managing Marketo – CRM sync, including field mapping and troubleshooting. Proficiency with APIs, webhooks, HTML/CSS, and basic JavaScript for technical configuration. Familiarity with data governance, lead lifecycle management, and marketing operations workflows. Ability to diagnose complex issues and communicate solutions clearly to both technical and non‑technical teams. Additional Desired Preferences Marketo Certified Expert (MCE). Solid CRM proficiency (Leads/Contacts/Accounts/Opportunities, Campaigns, member statuses, routing). Integrations with LinkedIn, Google and Meta Ads. Supervisory Responsibilities None, this is an individual contributor role. Benefits USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected. Compensation Base Salary Range: USD $89,816 – $113,450.00 annually. Target Annual Bonus: % Varies based on level of role. Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons. Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.