Software Engineer (ReactJS, NodeJS & Ruby on Rails)

About Broadvoice At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture. Join us and be part of a team where CX isn’t just a department, it’s our DNA. POSITION SUMMARY We’re seeking a talented and experienced React developer with an interest in operating as a full-stack engineer. As part of our dynamic team, you’ll play a key role in developing and implementing innovative software products, collaborating closely with product managers, designers, QA analysts, and fellow developers. Your contributions will drive quality solutions for our customers, while also mentoring and guiding team members. You will be working with the latest in event-driven architectures (Kafka) and cloud-native deployments (Kubernetes) at scale. Learn and grow alongside our diverse and talented software engineering team. KEY RESPONSIBILITIES Develop and maintain software solutions, primarily using React and Ruby on Rails Mentor development teams to uphold high standards of code quality Work with team leaders, product managers, and developers from the discovery phase to solution delivery Translate business requirements into clear technical requirements Write clean, maintainable, and efficient code Develop and maintain unit/integration tests to ensure reliability Participate in code reviews and promote team knowledge-sharing Create and maintain thorough technical documentation Debug and solve customer bugs QUALIFICATIONS Bachelor’s degree in Computer Science or a related field 4+ years of experience in Node.js / React Experience with modern state management and data-fetching patterns (e.g., React Query, Zustand, or similar tools) Strong testing mindset with experience using tools such as React Testing Library, Vitest, or equivalent frameworks Proven history of production deployments Proficiency with Git, Linux, and Agile methodologies Excellent problem-solving skills with a keen eye for detail Strong communication skills and experience working with remote teams (fluent English required) Leadership qualities with a collaborative, team-oriented mindset A passion for learning and sharing new skills and technologies Knowledge of Apache Kafka, Docker, Kubernetes, and CI/CD is a plus Pre-existing Ruby/Rails knowledge is a plus WHY BROADVOICE 🚀 Grow Your Career Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship. 🏡Enjoy Flexibility We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life. 🤝 Community & Culture Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference. 🌟 Make an Impact With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future. Are you ready to join a passionate and talented team to build the future of Broadvoice? If you’re a strategic thinker, collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.