Software Engineering Manager

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. By joining Datavant, you'll become part of a collaborative, mission-driven team focused on transforming healthcare through technology. We look for people who are thoughtful, supportive, and committed to making an impact. As a distributed, remote-first company, Datavant empowers team members to shape a working environment that helps them do their best work. Datavant is product-focused, continuously evolving, and committed to improving how healthcare data is connected and used. We encourage you to learn more about the Datavant Way and the values that guide how we work together. About the Role As a Software Engineering Manager for ROI Delivery, you will lead a team responsible for the reliability, scalability, and operational excellence of one of Datavant's most business-critical platforms. ROI Delivery powers important healthcare workflows that enable providers to securely and efficiently fulfil medical record requests across the United States. This role goes beyond building new features. You will lead a team responsible for services end-to-end, balancing the delivery of new capabilities with operational excellence, production support, and continuous improvement. You will partner closely with Product, Operations, Customer Success, and Support teams to ensure our systems remain reliable, effective, and responsive to customer needs. We are looking for a leader who enjoys solving complex operational challenges, supports teams through growth and change, and is passionate about building collaborative engineering teams that deliver excellent outcomes for customers. What You Will Do • Lead and support a team responsible for the design, delivery, reliability, and ongoing operation of ROI Delivery systems. • Coach, mentor, and support engineers through regular feedback, career development, and technical guidance. • Foster a culture of accountability, collaboration, operational excellence, and continuous improvement. • Guide the delivery of new platform capabilities while helping balance technical debt reduction, operational improvements, and customer needs. • Support incident response efforts, including triage, stakeholder coordination, root cause analysis, remediation planning, and post-incident reviews. • Serve as a senior technical resource during high-severity production and customer-impacting issues. • Partner with Product, Operations, Customer Success, and Support teams to investigate and resolve complex customer challenges. • Establish and continuously improve operational practices, including observability, monitoring, alerting, runbooks, service ownership, and on-call readiness. • Lead cross-functional investigations spanning applications, databases, integrations, infrastructure, and business processes. • Identify recurring operational challenges and prioritise engineering investments that improve system stability, scalability, maintainability, and supportability. • Define and improve operational metrics, including availability, reliability, incident volume, and mean time to resolution (MTTR). • Collaborate with engineering leadership to shape team priorities, technical strategy, and long-term platform investments. What You Need to Succeed • 10+ years of software engineering experience, including experience leading engineering teams responsible for both software delivery and production operations. • Experience guiding teams through complex production incidents and supporting effective root cause analysis and long-term improvements. • Strong technical background across distributed systems, databases, integrations, and cloud-based applications. • Experience managing incident response processes and coordinating cross-functional stakeholders during customer-impacting events. • Ability to assess production issues effectively, communicate clearly during complex situations, and help teams work toward resolution. • Experience improving operational metrics such as availability, reliability, MTTR, and incident reduction. • Strong understanding of observability, monitoring, alerting, service ownership, and operational support practices. • Excellent communication skills, with the ability to explain complex technical topics to engineering teams, business stakeholders, executives, and customer-facing teams. • Experience balancing feature delivery, technical debt reduction, operational improvements, and long-term platform investments. Preferred Qualifications • Experience working with healthcare data workflows, document delivery platforms, records management systems, or healthcare interoperability solutions. • Experience supporting customer-facing, business-critical platforms in regulated environments. • Experience working across both legacy systems and modern cloud-native architectures. • Experience leading geographically distributed engineering teams. • Familiarity with reliability engineering, SRE practices, and modern operational excellence frameworks. We recognise that experience comes in many forms. If you're excited about this opportunity, we encourage you to apply even if your background doesn't align with every qualification listed above. Join Our Team at Datavant Ireland – A Galway-Based R&D Technology Center Datavant Ireland is an innovative R&D technology center based in Galway, dedicated to solving complex technology challenges with a purpose. We are looking for talented technical professionals who are product-minded and eager to make an impact. If you are passionate about developing cutting-edge solutions and want to be part of a growing team, we invite you to explore the exciting career opportunities at Datavant . Careers at Datavant offer the opportunity to apply your technology and problem-solving skills toward a vision that every healthcare decision is powered by the right data, at the right time, in the right format. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people who are ready to move the needle and build on our success. We provide team members with a robust total compensation package that includes: Competitive, equitable salary. Comprehensive benefits. Pension contribution. Flexible, Hybrid or Remote work environment. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy .