Software Subject Matter Expert

Position Summary We are seeking a highly skilled Software Subject Matter Expert (SME) to support the development and evaluation of next-generation AI systems. This role is responsible for performing real-world tasks within a designated software platform, documenting workflows in detail, creating representative use cases, and evaluating AI-generated actions for accuracy, efficiency, and usability. The ideal candidate is an advanced user of a business-critical software application and possesses the ability to translate complex workflows into clear, repeatable processes. This individual will collaborate with AI training, product, quality assurance, and engineering teams to improve the performance of intelligent software agents through structured feedback and workflow analysis. Key Responsibilities Software Workflow Documentation Execute real-world, end-to-end workflows within the target software platform. Accurately document all steps required to complete tasks, including navigation paths, user inputs, system responses, outputs, and expected results. Develop detailed process documentation that can be replicated by technical and non-technical users. Identify variations, exceptions, and alternative workflow paths within the software environment. AI Evaluation & Quality Assurance Review AI-generated actions, recommendations, and workflow executions. Assess outputs for accuracy, completeness, efficiency, and adherence to established business practices. Validate whether AI-generated task sequences successfully achieve desired outcomes. Identify workflow errors, inefficiencies, inaccuracies, and process gaps. Provide structured feedback and annotations to improve AI performance and reliability. Scenario Development Create realistic task scenarios that reflect how professionals use the software in day-to-day operations. Develop beginner , intermediate, and advanced use cases for testing and evaluation purposes. Generate representative business processes and operational workflows for model training activities. Ensure scenarios accurately reflect industry standards and real-world software usage. Process Analysis & Improvement Identify edge cases, failure points, and workflow ambiguities. Analyze user journeys and software behaviors to uncover opportunities for optimization. Research and document software limitations, exceptions, and uncommon use cases. Contribute recommendations to improve testing methodologies and evaluation standards. Collaboration & Knowledge Sharing Work closely with AI trainers, product teams, engineers, and quality analysts. Participate in calibration sessions to ensure evaluation consistency. Communicate findings clearly through written reports, annotations, and feedback documentation. Maintain high-quality documentation standards and knowledge repositories. Required Qualifications Professional hands-on experience using a specific software platform or suite of applications. Demonstrated ability to perform complex tasks independently within the target software. Strong understanding of business processes and workflows associated with the software's domain. Excellent attention to detail and ability to follow structured procedures. Experience creating documentation, SOPs, training materials, or process guides. Strong analytical and problem-solving skills. Excellent written communication skills. Proficiency using Windows and/or Linux operating systems. Ability to identify process flaws, inconsistencies, and usability issues. Preferred Qualifications Experience in software testing, QA, UAT, or validation activities. Previous experience with AI training, data annotation, model evaluation, or workflow assessment. Familiarity with multiple software platforms within the same domain. Experience creating user guides, knowledge base articles, or technical documentation. Background in process improvement, business analysis, or operational excellence. Experience supporting enterprise software environments. Desired Backgrounds Candidates may come from industries such as: Finance and Wealth Management Engineering and Design Healthcare Technology Scientific Research Manufacturing Data Analytics Supply Chain and Operations Enterprise Software Administration Business Systems Support Examples of relevant software expertise include: Salesforce ServiceNow SAP Oracle Workday Epic Cerner Microsoft Dynamics AutoCAD Revit Tableau Alteryx Bloomberg Terminal QuickBooks Industry-specific enterprise applications Core Competencies Subject Matter Expertise Process Documentation Critical Thinking Attention to Detail Quality Assurance Workflow Analysis Technical Writing Problem Solving Communication Skills Time Management Adaptability Independent Execution Success Metrics Accuracy and completeness of documented workflows Quality of AI evaluation feedback Identification of edge cases and process gaps Consistency of annotations and assessments Productivity and throughput of assigned reviews Adherence to quality standards and documentation requirements Job Type & Location This is a Contract position based out of Menlo Park, CA. Pay and Benefits The pay range for this position is $50.00 - $75.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 12, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.