Software Support and Connectivity Specialist

Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Software Support and Connectivity Specialist United States – Remote 7:30am – 4:00pm CST Monday - Friday The Software Support and Connectivity Specialist is responsible for supporting customers with software and connectivity inquiries related to hearing aid technology. This role acts as a subject matter expert in fitting software, Bluetooth connectivity, and eServices, while collaborating cross-functionally to deliver an exceptional customer experience. Responsibilities: Support customers through incoming software and connectivity support queues Handle escalations from Audiology Technical Support and Consumer Connectivity teams Provide support for Bluetooth and wireless accessory troubleshooting Conduct scheduled outbound calls to assist customers with technical issues Act as a subject matter expert for Sonova fitting software and Noah applications Collaborate with internal teams across technical support, marketing, and product teams Develop innovative solutions to improve customer and employee experience Participate in meetings and initiatives to support business growth More about you: High School diploma required Associate’s or Bachelor’s degree in IT, Software, or related field preferred 5+ years of experience in a technical software support environment Experience supporting high-tech or medical device products preferred Strong problem-solving and analytical skills Excellent communication and organizational abilities Ability to manage multiple priorities and work independently Knowledge of hearing aid fitting software, Noah applications, or networking is a plus A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact:wholesale [email protected] Sonova Human Resources What we offer: Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care AccountsTeleHealth options401k plan with company match* Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, & paid holidays* Paid parental bonding leave Employee Assistance Program Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform *Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $30 – $36 per hour. This role is also bonus eligible. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration while supporting flexible and effective remote work environments. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. 165080