Software Support Engineer

Role: Software Support Engineer Start Date: ASAP Location: Leuven/Sint-Truiden – hybrid working model, 2 days per week at our office Package: Competitive salary, company car 🚗, 20 holiday days + 12 ADV days 🌴, Top level of Alan health cover, hospitalisation and group insurance, cafeteria plan, mobile subscription 📱, net allowance plus meal vouchers and Eco Cheques 🧾 🛠 Ready to combine technical expertise with exceptional customer service? At InTouch, we believe support engineers are the backbone of exceptional customer experiences. As a Software Support Engineer , you’ll provide technical solutions and ensure seamless service for our B2B clients, helping shape the future of smart cities. Empowering cities with your expertise You thrive on solving technical challenges, providing excellent customer service, and transforming client problems into long-term solutions. At InTouch, we give you the autonomy to deliver impactful support while working alongside a collaborative and motivated team. 🚀 The Mission: Seamless support for smart cities As a Software Support Engineer, you’ll need curiosity, problem-solving skills, and a customer-first mindset to provide solutions and ensure seamless service for our B2B clients, helping shape the future of smart cities. Why you’ll love working at InTouch 🌟 Impactful Environment: Join an ambitious SaaS B2B scale-up transforming mobility management with real-world impact 🤝 Supportive Leadership: Our culture encourages collaboration, open feedback, and continuous improvement 💪 Autonomy & Ownership: Shape how we support clients and improve processes 🎉 Team Spirit: Join a motivated, fun, and accountable team that values innovation 🚀 Innovation: Anything new and useful. We try things, break a few, keep what works, and move forward smarter 📚 Learning & Development: Benefit from workshops, training sessions, and conferences to grow professionally 🏡 Flexible & Hybrid: Enjoy work-life balance with flexible hours and hybrid work centered around our Sint-Truiden office Our mission: Together with our team of InTouchables, we empower cities, municipalities, and public organizations with innovative SaaS solutions for mobility and enforcement What we’re looking for We welcome both experienced professionals and junior talent with high potential . You are eager to learn, positive, and motivated to develop your skills in a dynamic SaaS B2B environment. Soft Skills: Clear and empathetic communication Calm under pressure and solution-oriented Team player and proactive mindset Positive attitude and eagerness to learn Technical Skills: Strong problem-solving skills combined with client-focused thinking Tool proficiency: Jira, Confluence, and Zendesk XML, CSV, and SQL: Managing and querying databases comes naturally to you Linux Command Line: Comfortable navigating servers Version Control (GIT): Efficiently using version control tools Languages: Fluent dutch required and you are comfortable communicating in French as well. A team with a mission 🌍 Our product empowers cities, municipalities, and police districts with innovative SaaS software for traffic enforcement. Curious about how we approach this? Take a look at intouch.be ! What does it take to be an InTouchable? 💪🏻 I nnovation , N o jerks, T rust, O wn it, U nite, C urious, H eart. Head. Hand #LFG – Learn. Feedback. Grow. Interview Process Introductory Teams call with HR Face-to-face interview with Head of Customer Support Personality test and reference check Ready to Join the Mission? 📧 Email hr@intouch.be 📩 Or click the “Apply” button Equal Opportunities Statement: InTouch is committed to creating a diverse and inclusive workplace. We value different perspectives and welcome applications from all backgrounds #SupportEngineer #TechSupport #SaaSCareers #GovTech #Innovation #InTouch #CareerOpportunity #TechJobs #CustomerSuccess #EuropeanMarkets