Solution Architect

The Role The Solution Architect is Akoya's technical bridge between our network and the customers building on top of it, engaging from the earliest pre-sales conversations through implementation, go-live, and ongoing support. This role reports to the Head of Customer Solutions & Support. Solution Architects work hands-on with customer engineering teams — demonstrating the product, scoping integrations, configuring authentication and SSO, and troubleshooting API issues — while building trusted relationships with stakeholders ranging from individual developers to executives. It's a highly technical, customer-facing role that combines deep API and security expertise with strong communication and problem-solving instincts. As a Solution Architect, you will: Pre-Sales & Solutioning Serve as the primary technical resource for prospective and new Akoya customers throughout the sales cycle Deliver technical product demonstrations and proofs-of-concept tailored to a customer's use case and existing stack Gather, document, and assess integration requirements and technical specifications directly with customer engineering teams Build sample code, Postman collections, or lightweight integration prototypes to validate feasibility and de-risk deals before contract signature Be assertive in recommending the right solution architecture for a customer's needs and willing to raise the flag when a customer's proposed approach won't work Implementation & Onboarding Own the technical onboarding of new customers from contract signature through go-live Configure and troubleshoot delegated authorization flows (OAuth 2.0, OIDC, SAML) and SSO integrations hands-on with customer teams Debug REST/JSON API integration issues using tools such as Postman, curl, browser dev tools, and network/packet traces Write and maintain integration guides, runbooks, and technical documentation for customers and internal teams Run joint testing and troubleshooting sessions with customer technical teams through go-live Post-Sales & Support Handle escalated technical support issues, performing hands-on root-cause analysis across API, network, and authentication layers Serve as the customer's technical advocate internally, relaying feedback and requirements to Product and Engineering Partner with Product Development to improve deployment ease, documentation, and self-serve tooling based on field experience Build and refine internal tools, scripts, and sample integrations that speed up future customer onboarding Relationships & Communication Build trusted technical relationships with customer engineering leads, architects, and decision-makers Present technical concepts clearly to audiences ranging from individual developers to executive stakeholders Travel occasionally to customer sites, conferences, or partner meetings as needed Required Experience & Skills Bachelor's degree in Computer Science, Engineering, or equivalent hands-on professional experience 10+ years of experience in a client-facing role. A minimum of 4–6 years of hands-on technical and design experience. Proficiency in Go, with working exposure to JavaScript (Node.js), Python, or Java, comfortable writing and debugging real integration code, and code reviews Deep, hands-on knowledge of RESTful JSON APIs, including designing, testing, and troubleshooting them (Postman, curl, etc.) Hands-on experience implementing and troubleshooting Delegated Authorization frameworks (OAuth 2.0, OIDC, SAML), including direct experience configuring SSO Strong understanding of how the internet works under the hood: DNS, proxies, firewalls, load balancers, CDNs, and TLS/certificates Exceptional communication and able to flex between whiteboard-level technical detail and executive-level framing Strong troubleshooting instincts and a bias toward hands-on diagnosis over escalation Comfortable being client-facing, including raising concerns when a customer's proposed direction won't work Flexibility to travel occasionally Preferred Experience/Skills Hands-on cloud experience, preferably AWS (IAM, API Gateway, Lambda, VPC/networking) Experience working in a fintech or other regulated financial services environment Familiarity with open banking / financial data standards: Financial Data Exchange (FDX), OFX, and FIX Working knowledge of security and privacy compliance frameworks (NIST, ISO 27001, PCI DSS, SOC 2) Prior experience as a Solutions Architect, Sales/Systems Engineer, or Developer Advocate in a technical pre-sales or customer-facing role Experience building internal tools, SDKs, or sample apps that accelerate partner integrations Our Commitment Akoya is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We're committed to building an inclusive, welcoming workplace where people feel supported, respected, and empowered to do their best work. We know that experience can come from many different paths. We value diverse perspectives and encourage candidates from all backgrounds to apply, even if they don't meet all listed qualifications. If you're excited about this role but don't meet every single requirement, we still encourage you to apply. You may be the right candidate for this role or another opportunity at Akoya. Where We Work Akoya is remote-first, with this role open to candidates currently located within commuting distance of Boston, MA, New York, NY, and Raleigh, NC. While our teams work primarily remote, we are building talent hubs in these locations to create opportunities for in-person collaboration, team connection, and professional development. Compensation & Benefits The expected base salary for this role is $140,000 - $170,000. The actual base salary offered considers the candidate's work location, relevant education, job-related knowledge, skills, and experience, among other factors. Base salary is one component of the total compensation package, which includes employer-subsidized medical, dental, and vision coverage, company-sponsored life insurance, 401(k) matching, flexible PTO, and paid parental leave. Some roles may be eligible for a performance-based bonus. Candidates who receive offers must complete successful criminal background, drug, and credit screenings. The actual base pay offered may take into account the candidate's work location, relevant education, job-related knowledge, skills, and experience, among other factors. Hiring Range: $140,000 — $170,000 USD