Solution Specialist - Customer Support

Solution Specialist - Customer Support About VISIT VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can. Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience. About the Role As a Solution Specialist – Onboarding & Customer Support, you are a key point of contact for hotel and lodging customers using BookVisit. You ensure new clients are onboarded smoothly and supported effectively, helping them realize value quickly and continuously. The role sits at the intersection of onboarding, support, and cross-functional collaboration, with direct impact on customer satisfaction and long-term success. What You Will Do Lead the end-to-end onboarding process for new customers, ensuring a smooth and structured implementation of BookVisit Configure the platform to align with each client’s operational needs and workflows Deliver onboarding sessions and training that enable confident and effective platform usage Own customer support interactions across phone, email, and digital meetings, providing timely and high-quality assistance Troubleshoot technical and operational issues related to BookVisit, PMS integrations, and connected third-party tools, escalating complex cases when needed Document and track support cases accurately in CRM and ticketing systems to ensure traceability and resolution Collaborate with Sales, Customer Success, and Product teams to enable seamless handovers and continuous service improvement Who You Are 1–3 years of experience in a customer support, onboarding, or similar client-facing role, preferably within SaaS or the hospitality industry Solid understanding of hotel and lodging operations, including booking, front desk, and guest service workflows Comfortable working in SaaS environments, with the ability to troubleshoot cloud-based software and technical issues Strong verbal and written communication skills in English, with a minimum B1 proficiency level, as well as proficiency in at least one Scandinavian language Service-minded and solution-oriented, with strong attention to detail and a proactive approach Experience with property management systems (PMS), booking engines, channel managers, or similar hospitality technology is an advantage Why VISIT? At VISIT, we value a unique blend of professionalism, curiosity, and passion. We look for people who combine confidence with humility, enjoy solving complex challenges, and are motivated by building sustainable, future-proof solutions for the travel industry. What you can expect: – A culture that supports learning, collaboration, and continuous improvement – An international environment with colleagues across more than 10 countries – Work that directly contributes to better experiences for operators, partners, and guests – A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces Location & Ways of Working – Hybrid – Primary office location Gothenburg – Collaboration with international colleagues is part of the role Interested? We’d love to hear from you! Apply now and join us in building the future of destination tech together. About VISIT VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can. Founded in 1999 and headquartered in Gothenburg, Sweden, VIST Group has grown into a team of 350+ employees across more than 10 countries. We describe ourselves as reliable, helpful, and constantly improving — with grit and a smile on our faces. Business unit Visit Group Role Solution Specialist Locations Gothenburg Remote status Hybrid Gothenburg Workplace & Culture 400 people strong, but warmth and personality are still how we get things done. We run on creativity, collaboration, and a shared appreciation for a good cup of coffee. About Visit Group VISIT is a platform that brings together everything hospitality, experience, and short-term rentals need to be efficient, profitable and make connections that deliver captivating guest experiences. Founded in 1999 Co-workers 350