Solutions Architect

A Solutions Architect is responsible for implementing and configuring the Aiimi Workplace AI Platform across customer environments, supporting both SaaS deployments and on-premises implementations. The role blends hands-on technical delivery with commercial awareness, ensuring deployments are delivered to scope, on time, and with measurable value. Participate in pre-sales demos, supporting technical playbacks and customer workshops. Build detailed Work Breakdown Structures and Statements of Work for customer implementations following pre-sales engagement, defining project scope, deliverables, resource requirements, and implementation activities to support successful project delivery and translate into working implementations. Configure, deploy, and integrate the Aiimi Workplace AI Platform across customer environments, including both SaaS and on-premises deployments. Troubleshoot and resolve project issues, escalating to Engineering only when necessary. Engage with customers throughout delivery, providing clear technical guidance. Capture lessons learned and contribute to reusable delivery approaches. Troubleshoot and facilitate fixes for Service Desk tickets Key Interfaces Senior and Principal Solutions Architects for technical direction and support. Engineering teams for product fixes and enhancements. Sales & Pre-Sales for demos and feasibility input. Delivery Managers to ensure projects meet scope and timescales. Customers in technical delivery and adoption stages. Hands-on experience in platform deployment, configuration, integration and performance tuning. Development skills in Python, scripting, or web development. Working knowledge or hands-on experience with ML/AI and Classification capabilities. Understanding of cloud (Azure, AWS, GCP) and on-premises infrastructures. Working knowledge of networking, storage, firewalls, and VMs. Strong troubleshooting and problem-solving skills. Clear communicator with the ability to explain technical details in accessible terms. Success Measures Accurate estimates and reduced rework. On-time, in-scope, and high-quality implementations. Positive feedback from customers and delivery managers. Troubleshoot and facilitate fixes for Service Desk tickets Contribution to team learning and delivery consistency. 25 days annual leave (plus bank holidays), increasing by 1 day every two years Flexible working options – remote/hybrid Mental health and wellbeing support, including access to counselling Annual wellbeing allowance (e.g. personal training, fitness, wellness apps) Up to 10% of your salary in employee benefits, including critical illness cover, life insurance, and private healthcare (post-probation) Generous company pension contribution Ongoing professional development and training opportunities