Solutions Architect

Termgrid is rewriting the rules of private capital markets. We built the category-defining operating system for deal professionals — the platform where the world's most sophisticated private equity sponsors , lenders , and advisors manage every stage of their financing workflows. Founded in 2019 by Dipish Rai ( Harvard MBA, IIT , Columbia ; ex- Providence Equity ) and Vishal Singh (Columbia MS CS; ex- CTO Link3D, acquired by Nasdaq: MTLS), Termgrid has achieved what few fintech companies dream of: 4 of the top 5 global private equity firms trust us as their core technology partner. 1600+ institutions. 30,000+ professionals. We've been named New Solution Provider of the Year at the PE Wire US Awards 2024 , Secure Workflow Management Provider of the Year at the PE Wire US Awards 2025 , and shortlisted for the PE Wire EU Awards 2026 and The Drawdown Awards 2025 . This isn't a company finding its footing — this is a rocket that has already cleared the launchpad . The $1.7 trillion private credit market is growing at breakneck speed . Every billion-dollar deal , every GP-LP relationship , every leveraged buyout in the pipeline is moving through workflows that were built for a different era. Termgrid is the platform that changes all of that — and we're just getting started . What You’ll Do Support client relationships - Serve as a key point of contact for assigned clients, helping build strong relationships with product users and decision-makers, and ensuring their questions and needs are addressed. Lead onboarding and training - Work closely with internal teams to coordinate a smooth client onboarding process, assist clients in getting up to speed with the product, and deliver training to help them derive value quickly. Participate in client meetings: Help organize and prepare for regular client check-ins and reviews, track usage data, and support conversations that highlight how clients use Termgrid. Monitor client activity: Keep an eye on client usage data and account health; understand and flag any issues or risks early; and work with the team to resolve them. Work cross-functionally: collect client feedback, share ideas with Product, Sales, and Engineering teams, and advocate for improvements that make the client experience even better. Put in place best practices - Help put in place best practices and procedures across both external and internal workstreams, helping shape a rapidly growing start-up and improve our processes, making use of your prior experience What We’re Looking For Bachelor’s degree in Business, Finance, or a related field, plus 2-6 years of professional experience - ideally in investment banking, private credit, or private equity. Prior leveraged finance experience is a plus Alternatively, a Master's degree in Finance/Management or an MBA alongside relevant professional experience gained through a mix of full-time and internships A strong interest in capital markets and fintech. Excellent communication and interpersonal skills; comfortable working directly with clients and cross-functional teams. Organized and detail-oriented, with strong time management and multitasking abilities. Proactive and reliable problem-solver who can manage multiple projects in a fast-paced, dynamic environment. Eagerness to learn, take ownership of projects, and grow within a high-growth startup.