Solutions Consultant

Solutions Consultant About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. About the Role As a Solutions Consultant, you’ll play a key role in helping prospects and customers understand how Dotdigital can solve real business challenges and deliver measurable value. This is a highly customer-facing, consultative role at the intersection of sales, strategy, and solution design. You’ll work closely with Sales, Customer Success, and prospective clients to uncover goals, understand pain points, and shape solutions that align with both business priorities and technical requirements. We’re looking for someone who is as comfortable leading demo’s and discovery conversations with marketers and commercial stakeholders as they are translating requirements into a clear, credible solution. You’ll know how to ask the right questions, connect platform capabilities to customer outcomes, and communicate value in a way that builds trust and momentum. This role is ideal for someone who enjoys combining presenting skills, consultative problem-solving and customer engagement. Rather than focusing purely on technical architecture, you’ll help prospects and clients see what success looks like with Dotdigital - and guide them toward the best path to achieve it. You’ll deliver tailored demos, support workshops, lead RFP responses, and act as a strategic partner throughout the sales cycle. Internally, you’ll collaborate across teams to ensure solutions are practical, compelling, and aligned to customer needs. If you enjoy building relationships, influencing decision-making, and turning business challenges into customer-centric solutions, this role offers the chance to make a real impact in a fast-moving, collaborative environment. Roles and Responsibilities Working closely with our Sales/Account Management and Professional Service teams, supporting them across the entire sales lifecycle Deliver highly engaged demonstrations of the dotdigital product suite to prospects and clients Translating clients' and prospects' requirements into technical solutions, using both technical pre-sales and analysis skills. Build POCs that makes our product suite shine Working with global clients and partners at all levels of seniority and roles, including sales, technology, marketing, development, and project management Communicating confidently with individuals across our global business to gather information through both verbal and written communications Lead the solution, contributing to the responses from RFP / RFI / RFQ Analysing and writing client requirements that our global Solutions Architecture team can use to create functional specifications Cross-departmental organisation and project management for the pre-sales completion of RFIs and RFPs Providing new client technical briefings alongside the Project Managers for client onboarding Providing feedback to our Product team to help shape our products. About You At least 2 years of experience in a solution-selling environment such as a Sales Engineer/Solutions Consultant. Must have extensive demo experience Self-motivated and innovative with strong problem-solving skills Strong communication skills, written and verbal 2-3 years' experience in data analysis (ETL, DB) and Business Analysis Create and articulate process diagrams, including flows and Use Case Diagrams (UML) 2-3 years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs would be beneficial but not necessary Digital marketing industry experience would be beneficial but not necessary Knowledge of eCommerce & CRM Solutions (Adobe/Shopify/Salesforce/Dynamics) is a must Leading a team / management experience would be advantageous Interview Process 15 Min Screening Call with Hiring 1st Interview with Hiring Manager 2nd Practical Interview with Director of Professional Services and Head of Sales Some of Our Global Benefits Parental leave Medical benefits Paid sick leave Dotdigital day Share reward Wellbeing reward Wellbeing Days Loyalty reward DEI commitment As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you. Legal statement No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law. Department Professional Services Role Solution Consultant Locations Singapore Remote status Hybrid Singapore Workplace & Culture It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you. About Dotdigital Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work.