Solutions Engineer

Get to know SwiftConnect At SwiftConnect, we are the trailblazers in the realm of connected access enablement. Our passion lies in crafting seamless and elegant interactions for our customers, ensuring their users' digital pass is always at their fingertips – be it on their phone, watch, or anywhere it needs to be. We specialize in powering the next generation of connected access experiences, serving the needs of commercial real estate owners and enterprises spanning various leading industries. Our cutting-edge platform seamlessly integrates with existing mobile platforms, credential technologies, and business systems delivering authorized access to everything, everywhere, all through a centralized access management system. At the heart of our mission is the desire to connect people with the right place at the right time. Behind our cutting-edge solutions, you’ll find a tech-savvy team relentlessly driven by the company’s mission. We’re problem-solvers with unshakable grit and an entrepreneurial mindset that keeps us ahead of the curve. When you step into the world of SwiftConnect, you’re not just applying for a job; you’re seizing the opportunity to redefine the future by helping people navigate their world better. The Perfect Match We are looking for a technically sharp and customer-obsessed Solutions Engineer to join our Customer Experience team. In this role, you will serve as the bridge between our customers and our product — translating complex technical concepts into clear business value while ensuring customers get the most out of our platform. You will work closely with Account Managers, Customer Success Managers, and Product teams to support pre- and post-sales technical engagements, drive successful implementations, and help customers solve real problems with our technology. This is a highly collaborative, customer-facing role that requires both technical depth and exceptional communication skills. If you love working with customers, thrive on problem-solving, and enjoy being the smartest technical voice in the room, this role is for you. Your Impact Act as the primary technical advisor for assigned customer accounts, building trusted relationships with technical stakeholders and champions. Lead product demonstrations, technical discovery sessions, and solution design workshops tailored to each customer's unique environment and business goals. Support the sales cycle by delivering compelling proof-of-concept (POC) engagements, responding to technical RFPs/RFIs, and addressing technical objections. Guide customers through onboarding and implementation, ensuring solutions are configured correctly and integrated seamlessly into their existing tech stack. Troubleshoot complex technical issues escalated by customers, collaborating with internal Engineering and Support teams to drive resolution. Develop and maintain technical documentation including integration guides, architecture diagrams, and best-practice playbooks. Partner with Customer Success Managers to conduct regular technical health checks, identify expansion opportunities, and mitigate churn risk. Gather and synthesize customer feedback to share product improvement insights with the Product and Engineering teams. Contribute to the Customer Experience team's internal knowledge base, training materials, and onboarding resources. Stay current on product releases, industry trends, and the competitive landscape to position our solutions effectively. The Winning Formula 3–6 years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, or similar customer-facing technical role. Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field — or equivalent practical experience. Strong technical foundation — comfortable with APIs (REST/GraphQL), cloud platforms (AWS, GCP, or Azure), and SaaS integrations. Experience with scripting or programming languages (Python, JavaScript, or similar) to support customer integrations and POC builds. Proven ability to explain complex technical concepts clearly and persuasively to both technical and non-technical audiences. Excellent problem-solving skills and the ability to think on your feet in live customer environments. Strong project management skills with the ability to manage multiple customer engagements simultaneously. Experience working in a B2B SaaS environment, ideally within a Customer Experience, Pre-Sales, or Post-Sales Engineering function. Proficiency with CRM and customer success tools (e.g., Salesforce, Zendesk).