Solutions Engineer

We’re looking for a Solutions Engineer who can help customers get the most out of Storylane. This role sits between engineering and customer-facing teams, and is ideal for someone who understands how the web works and enjoys solving practical issues for users. You will be involved in both post-sales and pre-sales Storylane has been crushing it since we launched in 2021. We've got Gong, Amazon, NASDAQ, and other major players using our demo automation platform. Responsibilities Assist customers with demo builds, basic troubleshooting, and product usage questions. Understand customer issues clearly and work with internal teams when needed. Help configure HTML/CSS-related fixes or adjustments inside the product. Support the team in creating or improving demo experiences. Communicate updates or solutions clearly to customers and teammates. Requirements Good understanding of HTML and general web fundamentals (DOM, CSS basics, browser behaviour). CS/Engineering background or equivalent technical knowledge. Frontend engineering exposure is appreciated but not mandatory. Strong communication skills — ability to explain things simply. Experience dealing with customers (support, onboarding, troubleshooting, etc.) is a plus.