Solutions Engineer (Chicago)

Solutions Engineer (Chicago) At Qargo, we're redefining logistics. Ready to play a vital role in our expansion in the US? Join as a Solutions Engineer! Apply now 🚛 About Qargo Drive growth at Qargo as one of the founding Solutions Engineers in Chicago, USA! Expand our customer base, do technical demos and unlock new opportunities in a new market. Grow with us and shape the future of our company! Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe and now the US. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability. We’re looking for a Solutions Engineer to join our team in Chicago, reporting into our Director of Solutions Engineering . If you’re looking to work in an international company in a role that offers autonomy, ownership, and real impact, this could be the perfect fit! 💼 About the Role As a Logistics Solutions Engineer, you’ll bridge the gap between our commercial and technical teams. You’ll deliver tailored demos, translate customer needs into actionable insights, and ensure prospects and customers see the full value of the Qargo platform. This role combines customer-facing expertise with industry knowledge and technical problem-solving. You’ll collaborate closely with Business Development Managers, Product, and Engineering teams, shaping the way transport companies experience Qargo. 🔑 Key Responsibilities ✅ Deliver engaging technical demos and walkthroughs of the Qargo TMS platform. ✅ Tailor demo environments and solution configurations to accurately reflect customer workflows and operational requirements. ✅ Analyse customer needs and provide recommendations on product fit, integration requirements, and system usage. ✅ Support Business Development Managers with technical scoping and feasibility assessments. ✅ Translate customer requirements and sales conversations into structured technical feedback for Product and Engineering teams ✅ Maintain expert-level knowledge of Qargo’s features, roadmap, integrations, and API capabilities. ✅ Assist in preparing technical proposals and detailed platform walkthrough documentation. ✅ Work closely with Product, Engineering and Customer Success teams to ensure customer requirements are understood and incorporated into product development. ✅ Provide input on improving demo tooling, training materials, and customer onboarding processes. ✅ Apply transport/logistics domain knowledge to guide customers on best practices. ✅ Stay informed about sector trends, regulatory requirements, and technology changes that affect customer needs. ✅ Requirements, Skills & Experience ✅ Based in Chicago ✅ Multiple years of relevant experience in a customer-facing role (e.g. support, onboarding, consulting, pre-sales, or similar) ✅ Experience in the transport or logistics sector is essential. Strong understanding of industry processes, workflows, and operational challenges. ✅ Strong communication and presentation skills with both technical and commercial audiences. ✅ A hands-on, analytical approach to problem-solving ✅ Experience with CRM systems (like HubSpot) and demo tooling ✅ Experience in a SaaS environment is a strong advantage ✅ A valid US drivers license and willingness to travel occasionally for on-site demos and customer meetings 🤝 What We Offer ✅ A competitive salary package with attractive benefits ✅ A role with responsibility, ownership, and impact from day one ✅ Growth opportunities to match your ambitions ✅ A fast-paced international environment where you’ll learn something new every day Department Commercial Locations Chicago Remote status Fully Remote About Qargo Qargo is a tech scale-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning.