Specialist Case Manager (Brain, Spinal and Complex Injury)

Specialist Case Manager (Catastrophic, Spinal, Brain Injury) HCML is a leading provider of injury rehabilitation and case management services to the legal, corporate and insurance markets. Plus we're Great Place to Work certified! Apply now! Job Title: Specialist Case Manager (Catastrophic, Spinal, Brain Injury) Location: Home based within North West England (Great Manchester, Merseyside, Lancashire, Yorkshire border regions and surrounding areas) Travel: Must be able to visit clients across NW England within 2 hours on home address Salary: £40,000- £55,000 dependant on experience Contract: Full time or Part time available (3 days per week) HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re also proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people. We provide specialist case management and care services for people who have experienced complex and life-changing injuries. Our role is to guide individuals and families through complex situations with clarity, assurance and compassion – ensuring they access effective rehabilitation, treatment and support at the moments they most need it. Purpose of Role: To assess and understand an injured person’s specific needs and use your clinical and professional skills to ensure a maximal recovery. This extends beyond the individual’s presenting physical and functional abilities, and encompasses all aspects of their social and vocational situations and life participation. Key Responsibilities: To proactively manage a caseload of rehabilitation clients or clients requiring complex care from referral and assessment through active case management to case closure within an agreed geographical location Instructing, coordinating and progressing multi-disciplinary intervention with your client as the central focus Working alongside other invested stakeholders, such as solicitors and insurers, allowing access to funding for private and augmentative intervention that may not be possible within standard statutory service provision Caseload numbers vary depending on case complexities To be responsible for assessing and developing rehabilitation or care packages for clients with stakeholder agreement or funding To be responsible for liaising and maintaining regular communication with the rehabilitation client, case stakeholders and clinicians, keeping all case records accurate and up to date To accurately request, agree and manage funds allocated for rehabilitation or care on each case, reviewing and processing treatment invoices and monitoring overall case spend Person Specification: Experience Essential: Minimum of five years of clinical experience in the field of neurological and complex orthopaedic rehabilitation including spinal cord injury A basic understanding of the funding of rehabilitation or complex care following injury including CHC funding, private funding, Insurer funding or post settlement funding agreements An understanding of GDPR, Safeguarding and Capacity Desirable: Prior case management experience within the NHS and/or personal Injury industry Enhanced experience or knowledge of the rehabilitation and care requirements and local provision for those suffering from complex injuries An understanding of statutory services provisions in relation to life-changing injuries Skills & Knowledge An awareness and understanding of NICE guidelines in reference to neurological injury to allow for thorough assessment and rehabilitation coordination and planning including MDT collaboration An understanding of The Rehabilitation Code An awareness and understanding of NICE guidelines in reference to neurological injury to allow for thorough assessment and rehabilitation coordination and planning including MDT collaboration Excellent written skills: compilation of extensive reports, attention to detail, professional e-mail communication Attributes Ability to assess holistically and compile clinically sound recommendations for intervention Ability to direct and coordinate a multitude of different services to ensure effective outcomes Ability to convince and influence stakeholders through sound clinical judgement and reasoning Willingness to travel to hospital, residential and clinic locations by your own means or via public transport Qualifications and Training Qualification in nursing, physiotherapy, occupational therapy or other clinical qualification Active HCPC, NMC or professional registration Desirable: Active registration with CMSUK, IRCM or BABICM or related sector registrations Company Benefits: Medicash Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) + Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions Pension Scheme & Pension Salary Sacrifice Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary Payroll Giving: Support the causes you love directly from your gross pay Annual Leave: 25 days, plus Birthday Leave to celebrate your special day Flexibility: Option to buy or sell up to 3 days of holiday each year Giving Back: Up to 2 fully paid Volunteering/Community days per year Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay Professional Development: We fund professional subscriptions and registrations (including CMS UK and HCPC) post-probation, alongside internal promotion and secondment opportunities Rewarding Excellence: Annual pay reviews, discretionary bonus schemes, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year Learn more about a career with HCML - https://hcml.co.uk/about-us/careers/ Equal Opportunities Statement HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Department Personal Injury Rehabilitation Role CAT Rehabilitation Case Manager Locations Manchester Office Remote status Fully Remote About Health & Care Management LTD (HCML) HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We help people recovering from serious injury to achieve lasting recovery, guiding them through rehabilitation, community reintegration, return to work, and long-term support. Alongside this, we provide employers and employees with bespoke health and wellbeing solutions that tackle causes, prevent risks, and build a healthier, happier, and more productive workforce. With over 20 years’ experience, ISO-accredited clinical governance, and a certified Great Place to Work® culture, we deliver coordinated, compassionate, and outcome-driven care across insurance, corporate, legal, and private medical insurance markets. We’re also proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people. Founded in 2012