Specialist, Communications & Knowledge Management

Summary The Communications & Knowledge Management Specialist serves as the central owner of product information accuracy and consumer messaging. This role bridges Consumer Loyalty and cross-functional partners to ensure consistent, timely, and accurate product narratives. This individual combines strong writing, content strategy, and project management capabilities to translate complex product information into clear, actionable content—enabling the team to confidently engage consumers and make informed business decisions. Responsibilities Content & Knowledge Management • Own and administer internal knowledge systems, including the Knowledgebase (Consumer Loyalty Team) and Chobani Library (cross-functional partners) • Ensure all product-related content is accurate, current, and aligned across platforms • Establish and maintain content governance, including version control, review cycles, and approval workflows • Audit and continuously improve content quality, usability, and accessibility Product Communications & Messaging • Research, validate, and translate complex product information into clear, concise messaging for internal use • Partner with subject matter experts across Quality, Regulatory, R&D, and Marketing to ensure accuracy and completeness • Proactively communicate product updates, including ingredient, packaging, and formulation changes, with clear timelines and implications • Ensure alignment between Consumer Loyalty Team messaging and broader internal communications Project & Process Management • Lead the end-to-end content development lifecycle, from intake through publication and maintenance • Coordinate cross-functional stakeholders to gather inputs, secure approvals, and meet deadlines • Track and manage multiple content initiatives simultaneously, ensuring timely delivery and consistency • Identify process improvements to increase efficiency, scalability, and responsiveness of content systems Cross-Functional Partnership • Serve as a resource for internal teams (Legal, Sales, Marketing, Communications, Quality, Regulatory) seeking product information • Participate in new product and initiative discussions to anticipate and prepare conten Requirements Qualifications • Bachelor’s degree in Communications, Business, or related field • 5+ years of experience in communications, content management, or a related role • Exceptional writing and editing skills, with the ability to simplify complex information • Project management skills with experience managing multiple stakeholders and deadlines • Experience working with knowledge management systems or content platforms • Proven ability to build relationships and collaborate across functions • Strong attention to detail and commitment to accuracy • Customer-centric mindset with an understanding of consumer-facing implications • Ability to operate independently in a fast-paced, evolving environment ________________________________________ Preferred Qualifications • Experience in CPG, food and beverage, or regulated industries • Familiarity with product lifecycle, labeling, or regulatory considerations • Experience supporting customer care, consumer experience, or brand communications teams • Exposure to project management tools and content workflows Impact of the Role This role ensures that every consumer interaction and internal decision is grounded in accurate, consistent product information—protecting the brand, reducing risk, and strengthening trust across all touchpoints. About Us Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafés nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals. Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets. For more information, please visit www.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn. Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws. The salary range for this full-time position is $60,500.00 - $95,700.00, + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, and paid volunteer time off.