Specialist, Credit and Collections

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. • Under direct supervision, assists in investigating and analyzing accounts for collection. Supports in the review of customer records and makes initial recommendations to senior team members regarding next steps, collection, and terms of payment • Supports collection process by preparing and releasing letters to delinquent accounts, assisting in the investigation of low-complexity complaints, making proposals to correct accounting errors, and assisting in the resolution of collection matters • Under direct supervision, works with and may visit existing customers to assist in investigation and resolution of collection matters • Under direct supervision, utilizes standard data analytics techniques and credit risk models to analyze historical data, forecast future credit losses, and support decision-making processes • Ensures communication with customers who have overdue balances that exceeds a specified amount threshold, fostering positive relationships and resolving outstanding issues Grade Descriptor • Requires expanded conceptual knowledge and experience in own discipline • Grows knowledge of the company, processes and customers • Performs structured work assignments related to discipline • Uses existing policies, procedures or instructions to solve routine or standard problems • Receives supervision and direction from more senior level roles • Impacts quality of own work and the work of others on the team; works within guidelines and policies • Explains factual information of limited complexity to others in straightforward situations Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.