Specialist Delivery Complaints

Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere. Come join us and impact the future of AUTODOC! The Contact Center department consists of more than 700 people working from Moldova, Ukraine, Germany and Portugal now. We find a common language with clients from 27 countries of the world. To strengthen our team, we are looking for a Specialist with English for our complaints team as soon as possible. Responsibilities Registration, processing and investigation of incoming complaints Communication with the courier services (oral and written) Independent decision on financial issues (taking into account customer orientation and profitability) File management for the entire complaints process Lateral entrants, job starters or with professional experience Very good knowledge of English and Russian Goal-oriented work with regard to deadlines Attention to detail and strong communication skills Confident use of MS Excel, MS Word, Google Sheet and email We offer Stable employment in the fast-growing international company International career in a multicultural environment with lots of opportunities to grow Annual vacation of 28 calendar days and 1 additional day off on your birthday Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching Free English and German language classes Flexible working hours and hybrid work