KodeKloud is a fast-growing EdTech SaaS company dedicated to transforming the way businesses and individuals upskill in DevOps, Cloud Computing, and AI through hands-on, real-world labs. Trusted by over 1.5 million users worldwide and ranked #4 on the Straits Times’ list of fastest growing companies in 2024, KodeKloud champions a remote-first workforce, allowing team members to work from anywhere. We are passionate about creating a culture of learning, collaboration, and growth. Role Overview We’re hiring a detail-oriented Email & Campaign Ops Specialist to own the end-to-end execution of KodeKloud’s email and lifecycle campaigns. This role suits a hands-on operator who lives in the details - someone who can take a campaign from brief to build, QA, scheduling, send, and post-send analysis without a step slipping, while keeping deliverability and engagement consistently healthy. 2–3 years of experience in email marketing, campaign or marketing operations, or lifecycle marketing, with hands-on ownership of campaign execution. Practical, hands-on experience with HubSpot, CleverTap, SendGrid, or similar ESP, marketing-automation, or CRM platforms. Strong understanding of email metrics — open rate, CTR, deliverability, bounce, and unsubscribe — and a track record of improving them. Experience with audience segmentation, list management, and building automation, drip, and triggered workflows. Familiarity with A/B testing and a structured, experiment-led approach to optimization. Working knowledge of deliverability fundamentals, including sender reputation, inbox placement, and email authentication. Comfort with basic HTML and email template editing is a plus. Sharp attention to detail and strong QA discipline, with the ability to run multiple campaigns to deadline without errors. An analytical mindset and comfort turning campaign data into clear reporting and recommendations. Experience marketing to engineers, DevOps, Cloud, AI, or technical upskilling audiences is a strong bonus. Own end-to-end execution of email campaigns - brief, build, QA, scheduling, send, and post-send analysis across lifecycle, nurture, promotional, product, and newsletter sends. Build and manage campaigns in platforms such as HubSpot, CleverTap, SendGrid, or similar ESP and marketing-automation tools, including audience segmentation, list management, templates, and automation workflows. Ideate email campaigns and contribute to messaging, offers, and the send calendar in partnership with content, product, lifecycle, and marketing teams. Own the email calendar and ensure timely, error-free execution across time zones by coordinating assets, copy, and approvals ahead of every send. Protect and grow engagement by monitoring open rates, click-through rates, bounce rates, unsubscribes, and spam complaints, and continuously optimizing toward healthy benchmarks. Design and run A/B tests across subject lines, send times, content, CTAs, and segments, and turn results into repeatable best practices. Maintain email hygiene and deliverability, list health, suppression and re-engagement management, sender reputation, and coordination on authentication (SPF/DKIM/DMARC). Build and maintain automated drip, lifecycle, and triggered journeys that move users from signup to activation and retention. QA every send for rendering across clients and devices, working links, correct personalization tokens, and accurate segmentation before it goes out. Track and report campaign performance through clear dashboards, surfacing insights and recommendations for the wider marketing team. What Success Looks Like: Campaigns ship on time and error-free across a busy, varied send calendar. Open rates, click-through rates, and overall deliverability stay healthy and trend upward. List health and sender reputation remain strong through disciplined hygiene and suppression management. Lifecycle and automated journeys reliably move users from signup toward activation and retention. Campaign decisions are grounded in testing and data, with insights feeding back into stronger future sends. 100% remote culture – work from anywhere, anytime. Be part of a mission-driven company helping millions upskill in DevOps, Cloud, and AI through hands-on learning. Opportunity to shape the voice of a fast-growing global brand. Collaborative, fast-paced, and creative work environment.