Specialist III

TransUnion's Job Applicant Privacy Notice Team Overview At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. This role is a key position within a newly created team responsible for the delivery of process innovation and continuous improvement initiatives across multi-locations. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN Six Sigma methodology, and the supporting framework, to deliver business transformation. The Process Engineer will have daily interaction with the BPR management team as well as oversight of key processes in terms of efficiency and effectiveness. As a Process Engineer, you will be responsible for reviewing processes within the Operations environment (internal and external) and recommending efficiency and effectiveness changes. You will be responsible to drive these changes in the Operational environment with the Operational Leaders. Come be a part of our team – you’ll work with great people, pioneering processes, procedures, products and cutting-edge technology. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. Role Overview And Core Responsibilities Ability to set-up, facilitate and lead service improvement / ’WorkOut’ sessions with a range of business stakeholders (incl. Experience of process/value stream mapping). Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint. A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success. Experience of designing or implementing a framework of continuous improvement in a multijurisdictional organisation. Experience of hands-on implementation of continuous improvement programs and Lean solutions. Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts. Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements. Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between. Business Degree or equivalent work experience To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking. To work with key business stakeholders, and multi-jurisdictional ‘LEAN champions’, to build a continuous improvement environment to support an ongoing programme of change. To lead and facilitate LEAN/process improvement based workshops to drive ideas and solutions. To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working. To identify trends and process variations as part of establishing a continuous improvement monitoring system To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls. To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis. To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements. To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance. To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times. To set up a program, deliver coaching and run projects pan jurisdiction. To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects. Required Knowledge And Experiences Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt. Minimum 6-8 years proven continuous improvement experience from a similar role, including project management and business analysis. Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Consultant, Business Operations