Specialist, IT Application and Infra Management

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. Position Overview: In this customer service oriented role, the successful candidate will be responsible for providing first level technical phone and chat support for internal customers. The IT Support Services technician will work amongst a highly skilled team providing service to an office network of 2200+ employees in different location within UK. Principle Responsibilities Basic Help Desk Functions (Password resets, map drives printer troubleshooting and installation, how to questions) Respond to inbound calls, voicemails, and online tickets Utilize Help Desk logging software by documenting each ticket with accuracy and consistency. Track, monitor and follow up on incidents and tasks by reviewing the open incident report daily to ensure SLAs, OLAs and the follow up schedule are met Maintain compliance with all IT General Controls, Policies and Procedures. Modify configurations, utilities, software default settings, etc. for the local workstation Install approved software application; Utilize Support Tools (Remote tools, Diagnostic tools, and Support database applications) Troubleshoot/Support company approved hardware (Computers, peripherals) Working knowledge of mobile devices for email and security configuration (primarily Android and IOS based) Familiar with Google products (Apps, Gmail) and Microsoft Windows and Office Suite; Maintain high quality of service while remaining within call time guidelines Walk users through problem solving steps Create, modify and disable various accounts ( Infocenter, Peoplenet) Escalate issues as necessary within team or other IT teams as needed Other duties as assigned (special projects) Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.