Specialist Service Delivery, PMS (Hotel background)

About Us:

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 120 countries to more than 15,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

Join us in our journey to deliver the best service possible to the hospitality world 🌍.

Role Overview:

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies in Portugal. Implementing and providing support on the PMS products as well as HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

Key responsibilities:

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support/implementation teams to ensure service level requirements are exceeded
• Conduct user training
• Perform other duties as requested or as deemed appropriate by management

What We’re Looking For:

• Minimum 2 years of experience either in the support or installation & configuration of Hospitality PMS products or as user of Opera PMS or similar.
• Experience of working with competitive hospitality products including PMS, POS or Spa systems.
• Familiarity with Oracle PL/SQL would be a plus.
• Good interpersonal skills with both customers and cross-functional teams.
• Free to travel extensively and for extended periods of time.

Languages:

• Fluent in English both written and spoken.
• Fluent in Portuguese both written and spoken.
• Conversational Spanish will be a plus.

Why Join HRS?

• A Job in an international company
• A diverse, demanding and varied range of tasks
• Teammates who are at your side with any questions you may have
• Individual design and development options
• Motivating remuneration package
• Work from home and hybrid options
• Competitive annual bonus scheme
• Team building and company events
• Childbirth, marriage and other family friendly benefits
• Fitness/healthy lifestyle support program
• Employee referral program

We look forward to hearing from you!