Specialist Technical Support – Level 3 (Network)

You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The main purpose of the Specialist Technical Support – Level 3 (Network) role will be working as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

Essential Skills:

CCNA Certification

Routing and Switching

Enterprise Firewalls

VPN

Load Balancing

Remote Access Solutions

Security Awareness

Desirable:

Cisco ACI

Citrix NetScaler

Zscaler

SDWAN

Web Proxies

MS Azure

VMWare/Hyper-V

• The Specialist Technical Support – Level 3 (Network) role is a hybrid (mix of home & office working)
• This is a CV only process – please ensure your employment history is up to date
• You will be invited to a 2 stage interview process. The 1st stage interview (via Teams) will be to discuss your employment background and CV to assess suitability for the role before potentially progressing to a 2nd stage face to face interview. This is also an opportunity for you to learn more about the role.
• The base salary will include an additional 5% Market Supplement on the base annual salary which is reviewed annually 1st April (next review 1st April 2027)
• Applicants must have resided in the UK for a continuous period of at least 5 years immediately prior to submitting their application. This is to ensure a checkable history that satisfies the Management Vetting (MV) / Security Check (SC) standards required for this post

The closing date for this post is 12 noon on Friday 4th September 2026

Why work for us?

• 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
• Generous pension scheme.
• Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Gym membership discounts.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card – over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email [email protected] (internally please use myBop)

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.

We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.

*Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired)