Sr Account Manager - Orlando

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr Account Manager - Orlando What does a great Account Manager do at Fiserv? The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions. What you will do: Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit Provide various levels of reporting on accomplishments and in-process activities Influence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and develop/maintain standard operating procedures Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations What you need to have: High School Diploma or equivalent experience 3+ years’ experience in customer service Ability to travel up to 20% What would be great to have: Bachelor’s degree Project Management experience Enterprise problem prevention and resolution experience Ability to make independent decisions, exercising good judgment and managing complex issues This role must be local to the area and willing to travel within that geography This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. --- Questions: -

At Fiserv, we value integrity and transparency. As you complete your job application, please be aware that providing truthful, accurate, and complete information is essential. Any discrepancies, omissions, or falsehoods may result in the rejection of your application, withdrawal of any employment offer, or dismissal if you are already employed. Thank you for your commitment to maintaining the trust and integrity of our hiring process.

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Are you currently or have you ever worked for Fiserv, First Data or any of their affiliates, subsidiaries or predecessors as an employee or contractor?

- Yes - No -

Are you of legal age to work in the United States?

- No - Yes -

Are you legally authorized to work in the United States?

- Yes - No -

Will you need Fiserv to sponsor you for a visa or otherwise provide support related to work authorization in order to work legally in the United States, either now or in the future? This includes, but is not limited to, candidates currently in F-1 Status with OPT or CPT work authorization and candidates who currently hold or will require employment-based work authorization sponsored by a U.S. employer (i.e. H-1B, TN, etc).

- Yes, I will require sponsorship now or in the future. - No, I will not require sponsorship now or in the future. -

Are you willing to work on-site? Please note that remote positions would not be required to work on-site.

- Yes, I am willing to work on-site. - No, I am not willing to work on-site. -

Are you currently within commuting distance to this work location? If you are not within commuting distance, are you willing to relocate? Please note that remote positions would not require relocation.

- Not applicable, I am within commuting distance. - Yes, I am willing to relocate. - No, I am not willing to relocate. -

Are you a current or former United States Military Service Member or military spouse? (Please select all that apply)

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Client/Customer Employment Disclosure: Have you ever been employed by an organization (company/agency) that is a Fiserv or First Data client/customer? Note: Answering ‘Yes’ will not automatically disqualify you from working for Fiserv.

- Yes - No