Sr Assistant Vice President

Financial Management & Margin Health: • Own financial performance for POD delivery by managing scope, burn, utilization, and forecast accuracy while maintaining delivery velocity. • Maintain program gross margin at/above approved plan; keep EAC variance within ±2% monthly. • Develop weekly cost-to-complete and capacity plans; maintain utilization ≥90% for billable team members. • Ensure 100% scope changes are captured via RAID/Change Control with agreed approvals and updated forecasts within 5 business days. • Track change requests/assumptions with financial impact and secure approvals within agreed timelines. Delivery Excellence & Milestone Achievement: • Drive end-to-end plan execution for PODs with SAFe cadence, dependency management, and disciplined delivery governance to achieve committed PI objectives. • Achieve ≥90% PI objectives met for owned PODs; maintain iteration carryover <15% after first PI. • Maintain schedule variance within ±10% for committed releases; complete release readiness checklist for every release. • Update RAID and dependency logs weekly with owners; ensure zero critical dependencies without an owner. • Coordinate across PODs to ensure integrated plans, dependencies, and release readiness are aligned end-to-end. Quality Assurance & Defect Management: • Improve quality of deliverables through rigorous testing readiness, acceptance criteria discipline, and defect prevention practices. • Achieve UAT pass rate ≥95% for each release; maintain defect rejection rate <5%. • Reduce defect leakage to production to ≤2 defects per release; ensure zero repeat Sev-1 incidents. • Enforce Definition of Ready/Done and evidence-based sign-offs for 100% of stories. • Implement data quality checks with ≥99% accuracy for key reporting measures. Stakeholder Management & Client Satisfaction: • Strengthen client confidence through proactive communication, transparent reporting, and rapid action closure. • Achieve average stakeholder satisfaction/NPS score ≥8.5/10 (quarterly feedback). • Deliver weekly executive summaries on time (100%) covering progress, risks, and decisions needed. • Close agreed action items within 5 business days ≥90% of the time. • Facilitate decisioning forums; unblock critical decisions within 10 business days ≥90% of the time. • Maintain executive governance cadence with clear minutes and action tracking. People Leadership & Team Development: • Lead and develop POD PMs/Scrum Masters by coaching delivery hygiene, planning discipline, and problem-solving; build high-performing teams. • Conduct monthly coaching 1:1s with each POD PM; maintain documented development goals and progress. • Standardize templates (status, RAID, plan, release) and achieve ≥95% compliance across PODs. • Manage attrition within agreed thresholds; execute onboarding plans within 2 weeks for any replacement. • Implement team engagement actions; achieve stakeholder feedback on PM effectiveness ≥8/10. Governance, Risk & Compliance: • Ensure PODs operate with strong controls: risk management, auditability, and adherence to compliance and security requirements. • Conduct risk reviews bi-weekly; ensure all High/Critical risks have mitigation plans and due dates. • Achieve 100% compliance with required documentation (SoW/Change controls, approvals, test evidence) and meet audit requests within SLA. • Prevent compliance-related production incidents attributable to missed process or documentation. • Maintain critical path reviews weekly with stakeholders; achieve ≥90% release readiness criteria met ahead of cutover. Production Support & Hypercare: • Own Hypercare outcomes by ensuring release readiness, operational runbooks, and rapid incident resolution. • Implement Hypercare runbook, on-call rota, and incident triage model before each go-live (100%). • Meet incident SLAs: Sev-1 response <15 min, Sev-2 <30 min; reduce MTTR by ≥20% vs baseline. • Complete post-incident RCA within 5 business days for 100% of Sev-1/2 incidents with prevention actions tracked to closure. Financial Management & Margin Health: • Own financial performance for POD delivery by managing scope, burn, utilization, and forecast accuracy while maintaining delivery velocity. • Maintain program gross margin at/above approved plan; keep EAC variance within ±2% monthly. • Develop weekly cost-to-complete and capacity plans; maintain utilization ≥90% for billable team members. • Ensure 100% scope changes are captured via RAID/Change Control with agreed approvals and updated forecasts within 5 business days. • Track change requests/assumptions with financial impact and secure approvals within agreed timelines. Delivery Excellence & Milestone Achievement: • Drive end-to-end plan execution for PODs with SAFe cadence, dependency management, and disciplined delivery governance to achieve committed PI objectives. • Achieve ≥90% PI objectives met for owned PODs; maintain iteration carryover <15% after first PI. • Maintain schedule variance within ±10% for committed releases; complete release readiness checklist for every release. • Update RAID and dependency logs weekly with owners; ensure zero critical dependencies without an owner. • Coordinate across PODs to ensure integrated plans, dependencies, and release readiness are aligned end-to-end. Quality Assurance & Defect Management: • Improve quality of deliverables through rigorous testing readiness, acceptance criteria discipline, and defect prevention practices. • Achieve UAT pass rate ≥95% for each release; maintain defect rejection rate <5%. • Reduce defect leakage to production to ≤2 defects per release; ensure zero repeat Sev-1 incidents. • Enforce Definition of Ready/Done and evidence-based sign-offs for 100% of stories. • Implement data quality checks with ≥99% accuracy for key reporting measures. Stakeholder Management & Client Satisfaction: • Strengthen client confidence through proactive communication, transparent reporting, and rapid action closure. • Achieve average stakeholder satisfaction/NPS score ≥8.5/10 (quarterly feedback). • Deliver weekly executive summaries on time (100%) covering progress, risks, and decisions needed. • Close agreed action items within 5 business days ≥90% of the time. • Facilitate decisioning forums; unblock critical decisions within 10 business days ≥90% of the time. • Maintain executive governance cadence with clear minutes and action tracking. People Leadership & Team Development: • Lead and develop POD PMs/Scrum Masters by coaching delivery hygiene, planning discipline, and problem-solving; build high-performing teams. • Conduct monthly coaching 1:1s with each POD PM; maintain documented development goals and progress. • Standardize templates (status, RAID, plan, release) and achieve ≥95% compliance across PODs. • Manage attrition within agreed thresholds; execute onboarding plans within 2 weeks for any replacement. • Implement team engagement actions; achieve stakeholder feedback on PM effectiveness ≥8/10. Governance, Risk & Compliance: • Ensure PODs operate with strong controls: risk management, auditability, and adherence to compliance and security requirements. • Conduct risk reviews bi-weekly; ensure all High/Critical risks have mitigation plans and due dates. • Achieve 100% compliance with required documentation (SoW/Change controls, approvals, test evidence) and meet audit requests within SLA. • Prevent compliance-related production incidents attributable to missed process or documentation. • Maintain critical path reviews weekly with stakeholders; achieve ≥90% release readiness criteria met ahead of cutover. Production Support & Hypercare: • Own Hypercare outcomes by ensuring release readiness, operational runbooks, and rapid incident resolution. • Implement Hypercare runbook, on-call rota, and incident triage model before each go-live (100%). • Meet incident SLAs: Sev-1 response <15 min, Sev-2 <30 min; reduce MTTR by ≥20% vs baseline. • Complete post-incident RCA within 5 business days for 100% of Sev-1/2 incidents with prevention actions tracked to closure. • Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA preferred. • 8+ years of progressive experience in program/project management within IT/software delivery. • 5+ years of experience managing large-scale enterprise programs with distributed teams. • Demonstrated experience in Agile/SAFe delivery environments. • Track record of managing programs with budgets >$5M and teams of 20+ members.