Sr. Customer Success Manager

Phillips Connect is transforming the commercial transportation industry through smart trailer technology. Our connected solutions provide fleets with real-time visibility into trailer health, location, cargo status, and operational performance, helping customers improve safety, maximize uptime, and make smarter business decisions.

We're looking for a Customer Success Manager who is passionate about building relationships, solving customer challenges, and helping customers realize the full value of innovative technology. In this role, you'll become a trusted advisor to your customers, guiding them from onboarding through long-term success while partnering across the organization to deliver an exceptional customer experience.

• Serve as the primary point of contact for a portfolio of customer accounts, building trusted relationships with customer stakeholders.
• Lead customer onboarding and adoption activities, helping customers successfully implement and maximize Phillips Connect solutions.
• Monitor customer health, product utilization, and engagement to identify opportunities to improve customer success.
• Partner with Sales, Product, Engineering, Support, and Operations to resolve issues and advocate for customer needs.
• Conduct regular customer reviews, training sessions, and business discussions to strengthen customer relationships.
• Support customer renewals and identify opportunities for additional product adoption and service optimization.
• Maintain accurate customer records, success plans, and account activity within CRM and customer success platforms.

• Bachelor's degree in Business, Marketing, Technology, Operations, or a related field preferred.
• 3+ years of experience in Customer Success, Account Management, Client Services, or another customer-facing role.
• Excellent communication and relationship-building skills with a passion for delivering outstanding customer experiences.
• Strong organizational, analytical, and problem-solving abilities.
• Experience using Salesforce or similar CRM platforms preferred.

• Experience supporting SaaS, IoT, telematics, transportation technology, fleet management, or logistics solutions.
• A consultative approach that focuses on understanding customer business goals and driving measurable outcomes.
• Ability to analyze customer health metrics and proactively identify risks, opportunities, and trends.
• Comfortable presenting to customer stakeholders and leading business reviews or training sessions.
• Proven track record owning a renewal book of business and carrying an individual or team quota, with consistent history of meeting or exceeding retention and expansion targets
• A collaborative mindset with experience partnering across Sales, Engineering, Product, and Operations to solve customer challenges.

Smart trailer technology is redefining how freight moves, and we’re the team building it. We offer:

• Competitive salary
• Quarterly Commission Program
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid vacation and company holidays
• Professional development and career growth opportunities
• A collaborative, innovative culture where your ideas make an impact
• The opportunity to help shape the future of connected transportation technology

Phillips Connect offers a competitive compensation package that includes a base salary, quarterly incentive opportunity, comprehensive benefits, and a 401(k) with company match.

To help us better understand your expectations, please include your desired base salary range with your application or cover letter.

Location: Remote (U.S.)

Department: Customer Success

Reports to: Director, Customer Success

Apply today and help shape the future of freight.

• Phillips Connect is an equal opportunity employer. We believe the best teams are built on diverse perspectives, and we're committed to an environment where everyone belongs.