Sr. Director, Global DSP Operations

Company at a Glance OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens. At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising. Responsibilities Operational Excellence & DSP Performance Lead OpenX’s Global DSP Operations team across operational performance, technical scalability, and supply competitiveness. Own operational health and performance across DSP partnerships, including bid rates, win rates, QPS efficiency, deal adoption, scalability, signal optimization, and overall SPO competitiveness. Drive scalable operational models that improve DSP performance, increase efficiency, and reduce operational fragmentation. Develop operational frameworks, workflows, escalation paths, SLAs, and governance models across DSP integrations and ongoing partner management. Establish prioritization frameworks across Enterprise, Strategic Growth, and Long Tail DSP segments. Drive operational adoption and execution of differentiated OpenX capabilities, including curation, traffic shaping, identity solutions, inventory packaging, and exchange/supply optimization initiatives. Partner with DSPs to improve auction dynamics, supply quality, scale efficiency, and overall marketplace competitiveness. Monitor and optimize DSP infrastructure health, onboarding processes, endpoint utilization, traffic allocation strategies, and integration performance globally. Maintain deep expertise across OpenX’s platform, infrastructure, and product capabilities to guide operational strategy and best practices. Strategic & Technical Leadership Serve as the senior operational escalation point for DSP integration health, platform scalability, and technical partnership execution. Partner closely with Product, Engineering, Customer Solutions Engineering, Exchange, and Infrastructure teams to improve supply competitiveness and DSP outcomes. Translate DSP feedback, operational challenges, and market dynamics into actionable product, platform, and operational priorities. Lead operational readiness and execution for strategic initiatives involving DSP infrastructure, supply optimization, identity, curation, traffic shaping, and differentiated product activation. Establish KPI frameworks, dashboards, operational scorecards, and reporting standards that improve visibility, accountability, and decision-making across DSP performance. Identify operational risks, technical gaps, and marketplace inefficiencies that may impact revenue, scalability, or partner health. Drive standardization and process consistency across operational workflows, integrations, troubleshooting, and escalation management. Partner with Revenue Operations to establish proactive operational analytics framework across DSP performance and integration health Revenue Enablement & Business Impact Support revenue growth by ensuring DSPs can efficiently scale spend and activate OpenX supply and solutions globally. Partner closely with Strategic DSP Partnerships leadership to align operational execution against broader commercial priorities and account strategies. Identify operational bottlenecks, optimization opportunities, and supply-side improvements that positively impact revenue performance and partner growth. Drive operational strategies that improve demand retention, marketplace efficiency, and long-term competitiveness. Support strategic business reviews, growth initiatives, and operational planning with key DSP partners. Leadership & Team Management Lead, coach, and develop a globally distributed DSP Operations team, including operational managers and individual contributors. Establish clear ownership, operating rhythms, success metrics, accountability frameworks, and career development paths across the team. Build a culture centered around operational rigor, collaboration, scalability, continuous improvement, and business impact. Conduct regular performance reviews, coaching conversations, and talent development initiatives. Drive operational alignment and consistency across regional teams and global DSP workflows. Cross-Functional Collaboration Ensure alignment between DSP priorities and operational execution globally. Collaborate with commercial and GTM stakeholders to improve activation, adoption, operational readiness, and marketplace performance across DSPs. Partner with Product and Engineering teams to prioritize operational tooling, automation, reporting enhancements, and infrastructure improvements. Support business reviews, operational escalations, integration planning, and strategic partnership initiatives with key DSP partners. Required Skills & Qualifications 10+ years of experience in programmatic advertising, preferably within a DSP, SSP, exchange, or ad tech platform environment. Significant experience leading operational, technical account management, platform operations, or programmatic operations teams at scale. Deep understanding of DSP integrations, auction dynamics, supply-path optimization, traffic shaping, QPS management, deal ecosystems, and programmatic performance metrics. Proven track record of building scalable operational frameworks and improving platform performance across strategic partners. Strong analytical and data-driven decision-making skills, including experience with BI tools, dashboards, and operational reporting. Demonstrated ability to lead cross-functional initiatives across Product, Engineering, Commercial, Exchange, and Operations teams. Strong people leadership experience, including coaching, performance management, and leadership development. Exceptional communication and executive presence, with the ability to influence both internal leadership and external DSP stakeholders. Ability to balance strategic thinking with operational execution in a fast-moving and highly technical environment. Strong understanding of programmatic market dynamics, including SPO, curation, identity solutions, exchange optimization, infrastructure-level integrations, and evolving DSP buying strategies. Preferred Qualifications Experience working directly with enterprise DSPs and strategic programmatic partnerships. Experience leading globally distributed operational teams. Familiarity with supply-side infrastructure, curation platforms, identity frameworks, and traffic optimization technologies. Experience supporting large-scale revenue organizations and strategic growth initiatives within ad tech. Experience managing complex operational escalations, platform integrations, or large-scale DSP onboarding initiatives. This role is highly visible across the organization and will play a key role in driving operational excellence, strengthening DSP competitiveness, and scaling high-performing demand partnerships globally. Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per hour + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. OpenX VALUES Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do. WE ARE ONE We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture WE ARE CUSTOMER CENTRIC We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care. OPENX IS OURS We are all owners of OpenX We all have a voice to improve OpenX We stake our personal and professional reputations on the excellence of our work We are not interested in just "doing our jobs"; we take ownership to drive results WE ARE AN OPEN BOOK We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally. WE EVOLVE FAST We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious. OpenX TRAITS Our three traits capture what makes a great team member at OpenX. HUMBLE Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning. DRIVEN Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement. SMART Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment. OpenX is committed to equal employment opportunities. It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law. OpenX Applicant Privacy Policy Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/ . Effective Date: November 21, 2024