Sr. Director Product Management

Who Are We? Over the past 16 years, Afiniti’s patented technology has paired customers and contact centre agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth. Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com . Our Vision Afiniti’s vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. Our Ways of Working At Afiniti, how we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviors we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients. These principles are not abstract values - they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter. Together, they encourage us to be intentional in how we prioritize and execute, to confront challenges and conversations directly, and to embrace the richness of our global community with respect and openness. They remind us to celebrate excellence, show kindness, and assume good intentions in every interaction. By living these principles consistently, we build the culture we aspire to - one that is ambitious, respectful, and relentlessly focused on creating meaningful impact for our clients and each other. The Role Role Title: Sr. Director, Product Management Location: US (Remote) Reports To: Head of Product About the Role Afiniti is looking for a Sr. Director of Product Management who is capable and motivated to bring zero to one product(s) to enterprise customers, experienced in building Agentic AI products, and skilled at working backwards from customer needs. They would have strong product sense and design thinking and be adept at working closely with engineering to deliver highly usable self-service products to a variety of enterprise personas. In this role, you will work with a team of talented product managers, designers, and engineers to deliver innovative AI solutions to contact center clients. You will own at least one of the following AI products and contribute to all of them as a senior member of the product team. 1) Customer facing AI Agents that can handle interactions end to end across voice, chat, and email - with differentiators (such as dynamic personality selection, Afiniti-powered human agent handoff, and more). 2) A Predictive and Agentic AI powered orchestration engine that optimizes the contact center’s routing logic, workforce management configuration, and dynamically optimizes every customer journey through the contact center. 3) A deep Intelligence platform that integrates with 3p systems to detect insights, anomalies, and trends – along with outcome obsessed impact assessment and solutioning. This platform is truly the engine that drives optimization through the rest of the product suite. What will be your key deliverables [6 mo] Deliver customer facing AI Agents with strong differentiators vs. other solutions. [6 mo] Deliver fully self-service AI Agents setup user interfaces to scale the business. [6 mo] Deliver a culture of iterative development of Agentic AI products focused on optimizing client outcomes, safety and quality through automated evals, and continuous value delivery. [1 year] Build agentic AI systems to optimize outcomes across the contact center. Achieve partner integrations needed to produce world-class Intelligence driving the optimization. Who you are 10-15 years of product or technical product management Experience owning product vision, strategy, and multi-year product roadmaps. Experience with end-to-end product delivery and hard tradeoffs in product launches. Experience owning technology products and working with engineering teams. Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization. Bachelor's degree in a technical field (preferred Computer Science) Nice to have Experience developing and launching Agentic AI and Predictive AI products. Experience leveraging LLMs to build high quality, safe, and reliable products. Experience working with enterprises, and pitching products to high level leaders. Experience working on contact center and customer experience products. Master’s degree in a technical field (preferred Computer Science) Why should you apply Build at the bleeding edge of Agentic AI, foundational models, and platforms. Be part of the revolution to improve the contact center customer journey. Be part of a nimble team that is driving product-led growth for Afiniti. What will make you stand out in the crowd The ideal candidate with have a strong technical product management background, has worked in Agentic AI and Predictive AI systems before, shipped AI agents at scale to contact centers or other enterprise businesses, and is excited to innovate at rapid startup pace with a talented team. Compensation Annual Base Pay: 208,294 - 260,367 (USD) Annual Performance Bonus: 20% We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. We believe that this diversity builds a stronger organization and is in keeping with the core values of our company. Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law.