Sr Director Sales Operations

Category: Operations Req ID: 1336 Date: Aug 25, 2026 Location: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO Ascend Learning is hiring a Senior Director of Sales Operations to support senior commercial leadership across all of healthcare. The Senior Director of Sales Operations is a key management partner driving the operational and strategic initiatives that deliver the annual revenue plan. This role owns organization-wide performance tracking, pipeline governance, and data-driven process improvement in line with strategic priorities, and manages the sales tech stack accordingly. Working closely with the Vice President of Commercial Operations, sales leadership, finance, and other division executives, the Senior Director delivers recurring reporting and analysis that improves revenue visibility, predictability, and forecast accuracy across the business. This role also leads a team spanning revenue analysis and sales support, and is accountable for building that team's capability over time. WHERE YOU'LL WORK This position has the flexibility to work remotely within the United States. Eastern or Central time zone preferred. HOW YOU'LL SPEND YOUR TIME Manage the sales operations function across multiple marketing-facing brands and business units. Oversee sales planning, reporting, and budgeting, including annual and ongoing forecasting, quota assignment, headcount planning, account assignment, and territory design. Define and implement sales methodologies, continually improve cross-functional processes, and deliver data-driven recommendations to maximize sales efficiency and support execution. Evaluate, recommend, and manage sales compensation plans, commission payouts, and incentive schemes to motivate the team and align incentives with company objectives. Owns the accuracy and timely distribution of sales reports and other intelligence essential to the sales organization, and drives ongoing improvements to existing reports and new reporting tools to better support business decisions and outcomes. Directs sales-org process and systems initiatives — including maintenance, enhancements, and data visibility/predictability improvements — to forecast and enable delivery of annual revenue plan metrics. Provides leadership for ad hoc projects including data mining, data analysis, financial modeling, reporting, and executive presentation materials. Leads and develops a team spanning revenue analysis and sales support — building team capability while maximizing support to the sales organization. Sets performance goals, conducts regular development conversations, and manages performance for all direct reports. Partners with Legal, Finance, and Sales leadership on deal structuring, contract review, and pricing/discounting governance. WHAT YOU'LL NEED 10+ years of progressive business experience, including demonstrated success in a people-leadership role. Bachelor's degree in Business, Finance, Analytics, or related field preferred. Equivalent experience will be considered. Prior experience managing or scaling a sales operations or revenue operations team preferred. Demonstrated success influencing and partnering with senior leadership. Extensive understanding of best practices across the sales cycle — including forecasting, revenue planning, sales enablement, and presales/sales support — with demonstrated experience putting that knowledge into action. Expertise in sales pipeline management, sales operations goals, and industry best practices. Familiarity with Salesforce, Microsoft Dynamics CRM, or a related CRM platform, database/table maintenance, and business intelligence tools (e.g., Tableau, Power BI, or similar). Outstanding interpersonal and influence skills; excellent written and verbal communicator. Comfortable operating in a fast-paced environment with ambiguity, quickly adapting to changing priorities and demands. Willing and able to ask hard questions and challenge the status quo constructively. Experience driving cross-functional projects end-to-end, and negotiating competing priorities across organizations and levels. Proficiency in Microsoft Office/365, most importantly Excel and PowerPoint. Experience with SharePoint and modern BI/reporting platforms (Tableau, Power BI, or similar) considered a plus. Ability to travel up to 20%. HIRING RANGE The current full-time, annualized base pay hiring range for this role is $180,400.00-$257,950.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan. BENEFITS Health, dental, and vision insurance Company paid life Insurance 401(k) with company match Paid time off and parental leave Employee assistance program Other wellness programs such as Headspace and Airvet Charitable matching program Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Boston