Sr. Engineer - Infrastructure Services N 4B

Sr. Engineer - Infrastructure Services N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Database Engineer We are looking for Mongo DBA along with Oracle and PostgreSQL knowledge, to be part of our Database Operations team that works 24x7x365 to ensure our critical systems are up and serving our customers round the clock. The candidate should have a strong mindset to look at the bigger picture, think over and beyond, suggest steps to gain greater control over complex systems. In this role, The MongoDB DBA will be responsible for the administration, performance, and security of our MongoDB environments. This role ensures database reliability, scalability, and compliance while supporting application teams with schema design, query optimization, and operational excellence. The DBA will play a key role in maintaining high availability and disaster recovery readiness across mission-critical systems. Job Qualifications: o Database Administration : Install, configure, upgrade, patch, and maintain MongoDB database environments. Administer MongoDB clusters across development, test, staging, and production environments. Manage MongoDB Replica Sets and highly available database architectures. Configure and manage MongoDB Sharded Clusters for large-scale workloads. Manage database users, roles, authentication, authorization, and access controls. Perform database health checks and proactively identify operational risks. Manage database configuration, storage, capacity, and lifecycle activities. Maintain database standards, operational procedures, and technical documentation o High Availability and Disaster Recovery: Design and support highly available MongoDB architectures. Configure and administer Replica Sets across multiple Availability Zones/data centers. Monitor replication health, replication lag, elections, rollbacks, and oplog utilization. Design and maintain MongoDB disaster recovery solutions. Define and implement appropriate RPO and RTO requirements. Conduct regular failover, recovery, and disaster recovery exercises. Troubleshoot replication failures and node synchronization issues. Ensure production environments meet agreed availability and resilience SLAs. o Performance Optimization : Monitor query performance, tune indexes, and optimize schema design for efficiency. o High Availability & DR : Implement backup strategies, disaster recovery plans, and ensure RTO/RPO compliance. Design and implement enterprise MongoDB backup strategies and manage logical, physical, and snapshot-based backup solutions as appropriate. o Security Management : Manage authentication, authorization, encryption, and compliance with data security standards. o Monitoring & Automation : Use tools like Ops Manager, Cloud Manager, or third-party monitoring solutions to automate alerts and reporting. o Capacity Planning : Forecast storage, compute, and scaling needs to support business growth. o Incident Management : Troubleshoot database issues, resolve outages, and provide root cause analysis. o Index and Schema Management: Design indexes based on application query patterns and workload characteristics. Identify unused, redundant, or inefficient indexes. Review index utilization and storage overhead. Optimize MongoDB document models and schema designs in collaboration with application teams. Analyze collection and index growth. o MongoDB Integrity and Data Reliability: Implement MongoDB database integrity and health-check processes.Use collection validation and MongoDB diagnostic capabilities where appropriate. Monitor WiredTiger storage engine health and database logs. Investigate corruption, checksum, storage, and I/O-related errors. Experience in database upgrade/migrate, patching, backup recovery of large databases. Plan and implement major upgrades, ensuring system integrity and monitoring Analyze, solve, and prepare RCA for production outages. Provide cost/time estimates, capacity planning of database environments. Institute process for continuous improvement, perform other related duties as assigned. Assist on critical production issues, identify root cause and provide mitigation plan. Work with various product/application teams across the company Understand the product architecture and prepare Service Improvement for efficiency. Qualifications & Requirements Minimum years of rich experience on multiple database technologies primarily MongoDB, Oracle and Postgres. Strong knowledge of replication, sharding, indexing, and schema design . Familiarity with monitoring tools (New Relic, CloudWatch, Ops Manager). Experience in implementing and managing database clustering and HA/DR systems. o Ability to diagnose problems and triage/resolve issues across various tiers (application, network, database, server, or storage tiers). o Experience in database upgrade/migrate, patching, backup recovery of large databases. Ability to develop SQL and PL/SQL scripts and Strong Automation mindset/experience. Excellent verbal and written communication skills, Positive attitude and strong commitment to delivering quality work, Ability to multitask under pressure, prioritize work based on criticality. Should be flexible and open to work in 24x7 environment in any shifts, willing to work on holidays, over weekends as per the demand from Project. Key Responsibilities Collaborative partner: Works autonomously and with other engineers and customers to support and maintain monitoring products by ensuring availability of all tools and completing customer requests on-time with quality. Addresses technical challenges and ensures quality through collaborative design and development. Forward Thinker: Applies proactive mindset to continually look for ways to improve performance, quality and efficiency. Designs, develops, analyzes, and automates report on critical metrics that provide insights into overall health ensuring the notifications are delivered effectively and efficiently to meet the enterprise availability, stability and reliability goals. Problem Solver: Configures, administers and manages core monitoring infrastructure to support the tools (custom or vended), including new releases, upgrades, patch, and vulnerability management. Champions on core observability principles delivery solutions based on effective Application Performance Monitoring, Infrastructure or Platform Monitoring, Real User Monitoring, Synthetics Monitoring, Mobile Monitoring, Network Monitoring and SaaS / Cloud Monitoring. Automation and Governance: Administers IT Runbook system to ensure all processes are properly documented and adhered to published standards. Enforces compliance requirements for documentation’s data integrity, accuracy, and completeness. Helps automate, streamline or rectify workflows required for onboarding or instrumentation of applications, infrastructure, databases, and other middleware tiers to monitoring products. Site Reliability Mindset: Participates in root cause analysis exercise and builds post-mortem documents of the critical problems. Identifies opportunities, design and build automated tools that help reduce efforts and saves cost on repeatable tasks for cross-platform products. Qualifications Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering Certifications AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation) Required Skills Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, Personal Effectiveness, Storytelling Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Infrastructure Services N Remote Type - Hybrid Work Shift - Flex Time (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.