Sr. Lender Placed Operations Specialist

Job Description Title Lender Placed Specialist III Overview of Position Assurant is seeking a Lender Placed Specialist III The is a virtual /100% work from home position. The Lender Placed Specialist III , under the guidance of the Unit Manager, is responsible for the input, set-up and/or maintenance of client, customer and/or agent information for one or more of the company's policies, products or services. The Specialist, with the use of a computerized system, is responsible for the maintenance of customer's accounts, by processing premium payments and/or delinquent premiums, either by direct or automated payment. Additionally, the Specialist is responsible for researching, analyzing and resolving exception items that have been initiated via reports, Outsourcing Centers, Account Executives, phone calls, correspondence, clients, and the clients' systems and obtains critical information. The Specialist works with complex and time sensitive issues and works directly with the client and outsourcing centers. The Lender Placed Specialist III will also perform the functions of a Lender Placed Specialist I and II. The essential duties of a LPS III include but not limited to: Manage and work client mailboxes within established guidelines (recognize urgent issues should be worked within 24 hours); research and analyze exception items received through reports, task, Account Executives, outsourcing centers and client correspondences; complete refund check research; handle customer service calls from the client; outsourcing centers and other internal departments; assist in leading projects by gathering and analyzing data to achieve results; participate in conference calls with the client, internal departments and outsourcing centers to work on process improvements, project implementations, or resolution of complex issues. This position is Monday through Friday from 7:00 am to 4:00 pm EST or 8:00 am to 5:00 pm EST. Overtime may be required weekly and/or Saturday hours as workload demands. What will be my duties and responsibilities in this job? Ability to work under pressure to meet or exceed deadlines to maintain client expectations. Ability to adapt easily as procedures/client needs change. Ability to organize and prioritize workload. Good communication skills (verbal and written). Ability to make good decisions. Identify trends and develop analysis. Applies intermediate skills and begins to develop advanced skills to procedures, processes and techniques. What are the requirements needed for this position? 2 years of customer care, research, mortgage servicing/hazard insurance or related experience in an office setting (preferably in a production environment). Strong problem solving and analytical skills. High school diploma or GED. Blackknight, Trackall and Smartflow systems working knowledge. Basic MS Office skills i.e. Word and Excel. What other skills/experience would be helpful to have? Knowledge of Lender Placed applications and Mortgage Banking applications (such as TrackAll and LPS). Lender Placed knowledge. What are the working conditions and physical requirements of this job? General office demands ENT547 - Sr Lender Placed Operations Specialist Job Grade 05 Pay Range: $17.34 - $27.75 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here . For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice .