Sr. Manager, Project Management

Description

Sr. Manager, Project Management

Full Location: remote - IN

The Sr. Manager, Project Management plans, executes, and finalizes internal and client facing projects following deadlines and budget parameters. This includes gathering appropriate resources and coordinating the efforts of team members in order to deliver projects according to plan. The Sr. Manager, Project Management will also define the project’s objectives and oversee quality control throughout its life cycle.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In This Role You Will

• Accomplish project objectives by planning and evaluating project activities
• Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for change management initiatives, including work requests and related hours in workflow tool
• Plan and schedule project timelines and milestones using approved tools, and track project milestones and deliverables
• Support business objectives in collaboration with management and stakeholders and revise as appropriate to meet changing needs and requirements
• Effectively communicates project expectations and requirements to Stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis and manage day-to-day operational aspects of a project and scope
• Identify and minimize company exposures and risks on projects
• Ensure project documents are complete, current, and stored appropriately
• Lead the planning and execution of change management projects and related work items.
  
  

We Are Looking For Someone Who Has

• Bachelor Degree in Business Administration, or a related field. An equivalent of the same in working experience is also acceptable for this position.
• 8+ years in project management role; preferably in a Business Process Outsourcing environment
• 2+ years of experience with information technology projects from strategy through completion
• Solid Microsoft Office, specifically Excel and PPT.
• Ability to dig in and analyze a complex issue utilizing data to develop a solution
• Strong Understanding of budget planning and time management skills
• Critical thinking and problem-solving skills
  
  

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.