Sr. People Services Advisor

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Sr. People Services Advisor, you will act as a high-level consultant, strategic problem-solver, and operational partner to the HRBP organization. You will own the resolution of complex, sensitive, and routine queries to ensure a seamless experience for HRBPs, managers, and employees. By merging operational data with business intuition, you will identify trends, drive large-scale process improvements, and coach leaders on people initiatives. As a key driver of organizational effectiveness, you will ensure people processes—from performance cycles to culture—are executed with precision and a consultative touch. In this role, you will partner directly with a specific function to support HRBPs, managers, and the general employee population. This position is an individual contributor role reporting to the Manager, People Services. The Regional HRBP Lead for APJ will serve in a dotted line manager relationship and will provide feedback and coaching on performance. Responsibility Respond to the most complex HR queries from employees and managers, coordinating internal teams to seek resolution as required Escalate queries requiring HRBP intervention, coordinating a response for the employee Conduct 1st day HR onboarding for new joiners Manage DC pension plans, Group Term Life, and GLTD insurance, including portal administration, enrollment, withdrawals, and vendor coordination (AON/Chubb/Sompo Japan) Coordinate health and labor insurance procedures through HIA and the Payroll vendor, act as an employee intermediary for benefit applications, and handle mandatory e-Gov filings (e.g., Article 36 Agreements, health checkup reports) Serve as the designated Licensed Health and Sefty Officer (第二種衛生管理者) to lead monthly Health Committee operations, oversee stress checks and regular health exams, and conduct bi-monthly workplace safety inspections Serve as the primary liaison with the local Payroll vendor for employee onboarding/offboarding documentation, annual renewals, leave applications, and master data updates Process employee certificate requests, handle benefit and clinic vendor invoicing, and manage specialized payroll adjustments (e.g., negative net-pay transfers, DC refunds) Collaborate with the Payroll Team to manage attendance records, ensuring working hours are accurately reflected for accurate and timely payroll processing Utilize the HR Ticketing system (ServiceNow) for Tier 2 queries, ensuring accurate responses and recording of necessary information for analysis Generate employee change letters as required (such as job change or promotion) Complete offboarding activities for employees leaving the company such as exit interviews and survey analysis Provide regular feedback and reporting to HR Business Partners on trends Complete all local/regional statutory and regulatory employment filing requirements Where required by local/regional authority, complete all necessary wet signature requirements Provide direction and support to managers on performance coaching for their employees, escalating to HRBPs where performance improvement becomes necessary Support HRBPs to track and identify gaps in cyclical people processes such as employee survey action planning, promotions, performance and talent reviews Own and manage project support for large scale change programs operated by the business partnering team Provide quality, specialized operational support to business units in order to deliver a value-added HR service Drive completion of mass data inputs/uploads, ensuring data submitted to HR Operations team is accurate and ready for loading Act as the primary point of contact for a region/location or function in relation to HR queries and local needs Facilitate and manage employee leave of absence requests across APJ together with the rest of the APJ team based on our case assignment model Partner with the local compliance team for Docusign Japan to complete regular audit requirements Provide HR administrative support specific to Japan (eg. contract amendments, or any other adhoc tasks in relation to local requirements) Interface regularly with the HRBP teams to ensure smooth and effective operation of all HR support for regions/functions In collaboration with the People Analytics team, provide insights into trends and important statistics in support of the HRBP team Iterates and improves current methodologies, analytics, technologies, processes and other tools. Identifies bottlenecks impacting data, processes and/or procedures Develops and implements new approaches to more complex issues. Regularly shares ideas and feedback with the team and manager Assist with mass data inputs/uploads, ensuring data submitted to the People Operations team is accurate and ready for loading Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BS/BA degree or equivalent in HR or related field 5+ years of HR operations and Payroll experience Experience with Workday HCM and ServiceNow HR Ticketing system Demonstrated experience managing complex projects or large-scale change management programs Must hold at least a Class-2 Health Supervisor license (第二種衛生管理者) Native-level Japanese and business-level English (both written and spoken) Preferred Drives continuous improvement by reviewing, iterating on, and enhancing existing processes for greater efficiency Leads highly sensitive and complex projects for the People team A self-directed problem solver who can identify root causes and implement solutions in a fast-paced, non-structured environment Excellent written and verbal communication skills, with the ability to navigate a global organization and align objectives with cross-functional teams Ability to use data and impact metrics to support people-related decision-making and analyze the status quo for constant improvement Ability to exercise high levels of judgment and discretion, maintaining confidentiality in sensitive employee matters Comfortable setting and delivering against ambitious targets while executing rapid trial-and-error in a shifting environment Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice