Sr. Product Manager

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Key Responsibilities Cortex & Cloud Portfolio Ownership Serve as the definitive service, NPI/NSI, and GTM owner for the Cortex and Cloud Security portfolios. Develop an intimate understanding of core product architectures, threat-hunting workflows, and release roadmaps to anticipate future service delivery needs. Ensure offerings are commercially viable, competitive, and tightly integrated. NPI & NSI End-to-End Program Execution Directly drive and execute the complete New Service Introduction (NSI) and New Product Introduction (NPI) lifecycle for assigned Cortex and Cloud product launches. Establish operational launch criteria, build cross-functional readiness plans, and manage key milestones across Product, Engineering, Marketing, Finance, and Support teams. Define service packaging, SKU design, and Quote-to-Cash requirements to seamlessly integrate new service offerings into enterprise commercial channels. Strategic Vision & Service Model Architecture Establish the long-term GTM direction and monetization strategies for New Product Introductions and New Service Introductions. Lead the operational roadmap to transition legacy support models toward an autonomous, AI-first framework aiming to shift from 100% human-delivered services to a target of 80%+ automated/agentic resolution and 20% high-value human interaction. Design value-aligned, outcome-oriented support and service constructs that scale. Pod Leadership & GTM Execution Orchestrate scalable GTM support launches, ensuring global field and Customer Support teams are strategically positioned, fully trained, and operational prior to Go/No-Go assessments. Establish and monitor launch readiness scorecards to guarantee post-release operational stability across all global theaters. Define service launch readiness metrics to ensure seamless operational execution across all theaters. Internal Consulting & Standardization Act as a strategic advisor to upstream core Product Managers, aligning service strategies with business priorities. Develop and deploy standardized "service permutations," empowering product teams to self-select proven delivery frameworks while reserving custom models for rigorous governance. Evaluate which product capabilities require tailored service delivery mechanisms versus standard automated implementations. Market Intelligence & Trend Analysis Continuously monitor and evaluate industry trends in AI, agentic support frameworks, cloud-native security, and service monetization. Translate data-first market research into actionable recommendations for long-term operational improvements and revenue growth opportunities. Benchmark competitive service models to maintain Palo Alto Networks' position at the forefront of cybersecurity service delivery. Ownership & Decision Rights Owns: End-to-end NPI and NSI governance, execution, and operational launch readiness for Cortex & Cloud Cortex & Cloud SKU/packaging alignment, and support monetization models Operational Go/No-Go release decisions and readiness scorecards for service offerings Architectural roadmap for transitioning manual support into agentic/automated models Influences: Core Product Management roadmaps regarding serviceability and telemetry requirements GTS field enablement strategies Quote-to-Cash integration and enterprise pricing and packaging Required Qualifications Experience & Education: Bachelor's degree with 8+ years of experience in enterprise technology, cybersecurity, or SaaS service delivery. NPI/NSI Mastery: Proven hands-on track record managing and executing end-to-end NPI/NSI lifecycles for complex SaaS, cloud, or enterprise software product s. Hybrid Strategic Background: Proven background combining Top-Tier Management Consulting, Product Management, and GTM Strategy. Leadership & Execution: Demonstrated experience managing high-performing talent (e.g., Program Managers, Product Ops, Support Strategy) and driving cross-functional initiatives without direct authority. Data-First Problem Solving: Exceptional analytical skills with a track record of identifying market shifts, evaluating commercial opportunities, and building scalable business models. Executive Presence: Strong ability to build stakeholder consensus, influence product leadership, and translate complex cloud/SOC technical frameworks into executive level business outcomes. Preferred Qualifications Service Transformation: Demonstrated success taking traditional, human dependent service structures and automating them into AI-enabled, self-healing, or autonomous operational models. Systems & Monetization: Familiarity with NPI/NSI lifecycles, Quote-to-Cash requirements, enterprise support platforms (e.g., Salesforce Service Cloud), and cloud marketplace consumption dynamics. Success Measures % shift toward automated/agentic resolution targets for Cortex & Cloud support cases On-time execution of NPI/NSI service launch milestones across assigned product portfolios Customer Satisfaction (CSAT) and Net Promoter Score (NPS) for next-gen service offerings Field and GCS launch readiness scores prior to commercial product release Adoption rate of standardized "service permutations" across core Product Management teams Qualifications Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here . - /yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.