Sr. Program Manager, Fulfillment Systems & Optimization

ABOUT THRIVE MARKET Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come. THE ROLE We are seeking a senior, single-threaded Program Manager to own network capacity management and near term capacity enabling initiatives. This role is responsible for maximizing the utilization of our fulfillment network, refining capacity and throughput models, and leading high impact operational programs tied to delivery speed, predictability, and the enablement of key commercial objectives. This leader will operate at a strategic and executional level, translating complex data into clear decisions, aligning senior stakeholders, and driving measurable outcomes across the network. This role requires deep analytical rigor, strong systems thinking, and the ability to influence across Operations, Transportation, Supply Chain, Product, and Technology. The Sr. Program Manager will be recognized as a subject matter expert in capacity strategy and will own programs that materially impact cost, service, and growth. RESPONSIBILITIES Capacity strategy ownership: Define and own the end to end capacity management strategy across the fulfillment network, including storage, labor, and throughput constraints. Model development and refinement: Build and continuously improve capacity, throughput, and scenario models to inform near term and long range planning decisions. Program leadership: Lead complex, cross functional capacity initiatives with significant business impact, including changes to customer promise and other major operating levers. Decision support: Translate analytical insights into clear recommendations for senior leadership, balancing cost, service, risk, and scalability. Network optimization: Identify and prioritize high leverage opportunities to unlock latent capacity through process changes, tooling, policy adjustments, or reconfiguration. Execution oversight: Partner with Operations and corporate teams to ensure capacity programs are implemented effectively and deliver intended results. Stakeholder alignment: Create strong operating mechanisms, forums, and narratives that align diverse teams around shared capacity goals and trade offs. Measurement and accountability: Define success metrics, track performance against plan, and hold teams accountable for outcomes that impact the broader network. QUALIFICIATIONS Bachelor’s degree in Operations, Engineering, Supply Chain, Business, or a related field. 8+ years of relevant experience, or equivalent combination of education and experience consistent with a senior level role. Demonstrated experience leading large, ambiguous, cross functional programs with material business impact. Advanced analytical skills with strong command of Excel or Google Sheets and data driven decision making. Experience working with capacity, throughput, or network planning models in complex operational environments. Ability to operate independently with sound judgment on highly complex issues. Strong executive communication skills, including the ability to influence and persuade senior leaders. Proven ability to create structure in ambiguous problem spaces and drive results through others. Experience in e-commerce, logistics, fulfillment, or large scale operations preferred. BELONG TO A BETTER COMPANY Comprehensive health benefits (medical, dental, vision, life and disability) Competitive salary (DOE) + equity 401k Employer Match 9 Observed Holidays Flexible Paid Time Off Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences Ability to work in our beautiful office in Playa Vista Free Thrive Market membership with exclusive employee discount Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform JOB INFORMATION Compensation Description - The base salary range for this position is $120,000-$150,000/Per Year. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location. Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more! This position requires traveling to our HQ office in Los Angeles, California, twice a year for all-company summits; once in the summer and once in the winter. We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process. At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply. Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree! Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment. If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you. Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com . © Thrive Market 2026 All rights reserved.