Sr QA Analyst / Support

Description At Sequoia Connect , we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing. This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong. We are currently searching for a Sr QA Analyst / Support: Responsibilities: Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, adhering to defined test plans and acceptance criteria. Create, execute, and document test cases, scenarios, and results, providing supporting evidence for all system functionalities. Validate operational alignment ensuring the system supports Mexico Brokerage needs, including parcel processing, exception handling, and data flows. Identify and report defects with high detail, including reproduction steps, logs, and business impact analysis. Support defect triage by collaborating with the QA Lead, vendors, and technical teams to clarify issues and validate fixes. Perform specialized testing including functional, regression, integration, and User Acceptance Testing (UAT) support. Provide second-level support for SLAMNET-Parcel, troubleshooting whether issues are related to functionality, configuration, data, or user execution. Assist business users during stabilization phases by reproducing issues and documenting findings for the technical teams. Maintain testing documentation and traceability logs to ensure all validation evidence is properly archived. Participate in status meetings to provide updates on testing progress, risks, and blockers during the rollout. Requirements: Proven experience as a QA Engineer , Tester, or Business QA Analyst in system implementation or production support. Mandatory knowledge of Mexico Brokerage processes , customs clearance, parcel operations, or logistics workflows. Strong ability to convert functional requirements into detailed test cases and validation steps. Expertise in defect management , with the ability to troubleshoot and isolate root causes (data vs. code vs. process). Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow , or HP ALM. Detail-oriented approach to managing multiple test cases and support tickets simultaneously. Desired: Experience with SLAMNET systems or similar Parcel/Customs platforms. Technical ability to analyze system logs or basic database queries for troubleshooting. Languages Advanced Oral English. Advanced Spanish. Note: Fully remote If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page : https://www.sequoia-connect.com/careers/ Requirements Requirements: Proven experience as a QA Engineer , Tester, or Business QA Analyst in system implementation or production support. Mandatory knowledge of Mexico Brokerage processes , customs clearance, parcel operations, or logistics workflows. Strong ability to convert functional requirements into detailed test cases and validation steps. Expertise in defect management , with the ability to troubleshoot and isolate root causes (data vs. code vs. process). Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow , or HP ALM. Detail-oriented approach to managing multiple test cases and support tickets simultaneously.