Sr Salesforce Solutions Lead

Aristocrat, a global leader in gaming entertainment, strives to develop the world’s greatest gaming experience daily. We hold licenses in 240 gaming jurisdictions and work across 90 countries. Our 6,500 dedicated professionals drive innovation, creativity, and technology forward. As a Sr. Salesforce Solutions Lead on the Global Applications team, you will be essential in architecting and delivering top-tier Salesforce solutions supporting global operations. In this senior leadership position, you will collaborate closely with business partners, product owners, architects, and development teams to outline solution roadmaps and establish architecture standards. You will be instrumental in designing comprehensive service management and customer experience solutions, encouraging innovation, platform modernization, governance, and top-tier solution delivery across our Salesforce ecosystem. This is an excellent chance to bring your demonstrated Salesforce skills to a challenging and fast-paced environment! What You'll Do Develop enterprise-scale Salesforce Service Cloud and Field Service solutions that align with business strategy and technology standards. Lead solution architecture efforts across customer support, contact center, field operations, depot repair, installed asset management, preventative maintenance, and service execution processes. Define future-state architecture and technology roadmaps for Salesforce Field Service and the Salesforce Service Cloud platform. Translate business requirements into scalable technical solution builds, system development illustrations, technical specifications, and implementation roadmaps. Collaborate with Product Owners, Business Leaders, Enterprise Architects, and Development teams to provide strategic solutions. Architect complex Salesforce data models, security models, automation frameworks, integrations, and reporting solutions. Build Service Cloud capabilities including Case Management, Knowledge Management, Entitlements, Service Console, Omni-Channel Routing, Digital Engagement, and Customer Self-Service. Develop functionalities for Salesforce’s Field Service module such as Work Orders, Service Appointments, Service Territories, Scheduling Policies, Dispatcher Console, Mobile Applications, Crew Management, Asset Service Histories, and Preventative Maintenance programs. Establish enterprise integration patterns between Salesforce and ERP, service management, telephony, manufacturing, inventory, customer portals, middleware platforms, and third-party applications. Lead architecture review boards and provide technical governance across multiple concurrent projects. Review solution builds and provide oversight to internal and external implementation partners. Drive adoption of Salesforce platform guidelines, development standards, security controls, and deployment methodologies. What We're Looking For Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field. More than 10 years of experience delivering Salesforce solutions within medium to large enterprise environments. Over 7+ years of background in crafting Salesforce Service Cloud solutions. At least 5+ years of experience crafting Salesforce Field Service solutions. Demonstrated experience leading enterprise-scale Salesforce digital transformation programs. Strong understanding of customer service procedures, contact center systems, field service groups, and asset-centered service methods. Deep knowledge of Salesforce Service Cloud architecture and platform capabilities. Extensive knowledge of Salesforce Field Service system framework, refining schedules, directing dispatch efforts, and empowering mobile workforce applications. Experience crafting complex Salesforce integrations using APIs, middleware, and enterprise integration platforms. Strong knowledge of Salesforce security architecture, sharing models, profiles, permission sets, roles, and governance frameworks. Experience with Salesforce platform automation tools including Flow, Apex, Lightning Components, and related technologies. Proven ability to lead technical teams and influence business and technology collaborators at all organizational levels. Demonstrated experience composing architecture diagrams, technical invention documents, and executive-level presentations. Strong understanding of Agile delivery methods and software development lifecycle approaches. Experience working with Azure DevOps, Jira, Confluence, Git, and modern CI/CD deployment frameworks. Excellent analytical, communication, collaborator management, and leadership skills. Ability to balance strategic architecture responsibilities while supporting tactical project execution. Salesforce certifications such as: Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.