Sr Specialist, Compliance Operations

Who are we? Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product- led growth. Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com . Our vision Afiniti’s vision is to be the premiere partner to the contact center industry: we deliver innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. Our Ways of Working At Afiniti, how we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviors we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients. These principles are not abstract values - they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter. Together, they encourage us to be intentional in how we prioritize and execute, to confront challenges and conversations directly, and to embrace the richness of our global community with respect and openness. They remind us to celebrate excellence, show kindness, and assume good intentions in every interaction. By living these principles consistently, we build the culture we aspire to - one that is ambitious, respectful, and relentlessly focused on creating meaningful impact for our clients and each other. The Role Role Title: Senior Specialist, Compliance & ESG Operations Location: Karachi, Lahore, Islamabad (Remote) Reports To: Manager, Compliance Operations About the Role We are seeking a detail-oriented and highly organized Compliance & ESG Operations Specialist to support day-to-day execution of our global compliance program and ESG initiatives. This is an entry-level role suited for someone with 4–5 years of experience who is looking to build a career in compliance, ethics, or ESG. The role focuses on operational support, coordination, and data management—ensuring programs are effectively implemented and documented at the local level. What will be your key deliverables Compliance Operations Support Support implementation of global compliance policies and processes at the local level Provide administrative support for internal investigations, including scheduling, documentation, and data gathering Maintain accurate records of compliance activities, investigations, and case tracking Coordinate compliance projects and initiatives, tracking timelines and deliverables Assist in preparing reports, dashboards, and internal updates for compliance leadership ESG Program Support Support execution of ESG initiatives and data collection across business functions Assist with ESG reporting requirements, including responses to external assessments (e.g., EcoVadis) Track ESG metrics and help maintain documentation for audits and disclosures Coordinate with internal stakeholders to gather ESG-related data and ensure consistency Cross-Functional Coordination Liaise with HR, IT, Finance, and other teams to support compliance requests and data needs Help ensure consistent communication and follow-through on compliance-related tasks Data & Confidentiality Handle sensitive and confidential information with discretion and professionalism Ensure proper documentation, organization, and secure handling of records Who you are 5+ years of experience in compliance, legal operations, HR, audit, or similar support roles Strong attention to detail and organizational skills Ability to manage multiple tasks and meet deadlines Strong written and verbal communication skills High level of integrity and ability to handle confidential information Proficiency in Microsoft Office (Excel, PowerPoint, Word) Qualifications Bachelor’s degree in Law, Business Administration, HR, or related field Exposure to compliance, ESG, risk, or legal functions Experience supporting investigations, audits, or reporting processes Familiarity with compliance tools or case management systems What Success Looks Like in This Role Compliance activities are well-organized, documented, and on track Investigations and projects are supported efficiently and professionally ESG reporting inputs are accurate, timely, and well-coordinated Stakeholders experience reliable and responsive operational support We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. We believe that this diversity builds a stronger organization and is in keeping with the core values of our company. Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law. This means that we comply with all applicable human rights and employment legislation, and we do not discriminate in any aspect of employment, including recruiting, hiring, compensation, promotions, reductions in force, or terminations.