SRE/Platform Engineer

Overview As an Site Reliability Engineer , you will be part of a cross-functional engineering team with end-to-end ownership of services and applications. You will play a key role in ensuring operational excellence, system reliability, performance, and automation while working in a modern cloud-native environment. You will collaborate closely with engineers, architects, and product teams to build resilient systems and continuously improve service quality. About Nortal: We’re Nortal. We think big and create cutting-edge digital solutions with a global reach. And with 25 years of experience, 2,700+ professional experts, and half a billion people worldwide impacted by our work, we believe we’ve got the numbers to back up that statement. Our global teams have played a significant role in many Fortune 500 companies’ projects and systems and have been the driving force of digital transformation for governments, healthcare institutions, and leading enterprises worldwide. We combine best-in-class strategic consulting with software engineering, data, and design practices to bring our visions to life. About TUI TUI is a global business with over 70,000 people on board, a great history and challenging plans for building a digital future. TUI is the largest leisure, travel and tourism company globally, and it owns travel agencies, hotels, airlines, cruise ships and retail shops. Responsibilities Ensure the reliability, performance, maintainability, and operational excellence of systems and services. Drive observability improvements and support monitoring, change management, and configuration management processes. Define operational readiness requirements and ensure solutions meet reliability and quality standards throughout the software development lifecycle. Identify performance optimisation opportunities and proactively resolve issues before they impact customers. Continuously improve CI/CD pipelines, automation capabilities, and operational efficiency. Support incident management and production issue resolution, including participation in a 24/7 on-call rotation. Take ownership of applications throughout their lifecycle, from design and deployment to operations and continuous improvement. Collaborate with cross-functional teams to evaluate, implement, and promote new tools, processes, and engineering best practices. Qualifications Experience working with highly available, distributed systems and services in cloud environments. Hands-on experience with AWS, including scaled cloud systems, solution architecture, infrastructure-as-code, and DevSecOps practices. Experience with monitoring and observability platforms, preferably Datadog, and incident management tools such as PagerDuty. Strong automation expertise with hands-on programming experience. Good knowledge of server administration, networking, and security principles. Experience with CI/CD pipelines, preferably GitLab CI. Strong problem-solving, communication, and collaboration skills, with a customer-centric mindset. Comfortable working in an international environment, taking ownership, driving continuous improvement, and operating with a high level of autonomy. Nortal offers: 24 working days of paid vacation 11 paid national holidays Health care: up to 10 paid sick days, on-demand medical insurance, vaccinations Mental health support: webinars, resources, and compensation for therapy sessions Access to our corporate learning platform Language classes (English) Flexible benefits budget: a fixed monthly amount you can spend on what matters most to you - medical insurance, sports, leisure, fuel, and more 8-hour workday aligned with the client’s working hours Hybrid work options: work from home with the option to use our cozy office space whenever needed Engaging team events and thoughtful gifts throughout the year In your resume please allow our company to use your personal data