Staff Customer Qualification Engineer

KIOXIA America, Inc. (formerly Toshiba Memory America, Inc.) is the US-based subsidiary of KIOXIA Corporation , a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D technology, KIOXIA continues to pioneer cutting-edge memory solutions and services that enrich people's lives and expand society's horizons. The company's innovative 3D flash memory technology, BiCS FLASH™, is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive and data centers. As a Customer Qualification Engineer, your primary role is to provide support for customer qualifications on our datacenter SSD products on behalf of our engineering and development teams. Primarily, this support is requested by Product Support Engineering team, with some requests coming directly from the customer. During the product qualification phase, you will provide support on test plan development and execution, failure analysis and status reporting. This includes ensuring all hardware and software components of the qualification are in place and ready for execution, reporting on execution and issue status, and participating in update meetings. *This position may have the opportunity for job rotation* Responsibilities: Manage complex qualification infrastructure from multiple customers Plan and drive execution of customer qualifications according to schedule Perform failure triage on any issues found during the qualification Work with the respective Product Support Engineer to ensure alignment of tasks Drive issues to resolution in a timely manner Write test status reports on a regular basis Use bug tracking system for filing and managing issues BS degree in computer engineering or equivalent field with 7+ years hands-on technical experience. Advanced understanding of computer system architecture fundamentals Hands-on experience with SSDs or related storage devices Platform-level troubleshooting skills to include run/break/fix capabilities and issue isolation Experience with Windows and Linux server operating systems Experience with Python/PowerShell/Bash scripting languages for both individual use and cross-team use Familiar with data manipulation/analysis (spreadsheets or more advanced tools) Experience with technical communication through bug tracking tools with attention to detail Good verbal and written communication skills Preferred Qualifications: Experience with PCIe/NVMe protocols, including analyzer and power measurement tools Experience with SSD performance measurement tools and methodologies Experience with OCP Datacenter NVMe SSD specifications and SSD test system usage Experience interacting with stakeholders of a product development organization Req#2254; #LI-CB1; The expected salary for this position is $115,470.00 - $192,440.00. At KIOXIA, we value the following: Investment in you Offering opportunities for career growth and personal development training Open-minded management Empowering employees by listening and responding to ideas, issues, and approaches Flexible work-life balance Offering a generous PTO allotment, holiday shutdown, and flexible work options Diversity of cultures, perspectives, backgrounds and experiences of all our team members Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all Benefits for our team members Excellent medical and non-medical benefits, 401(k) matching, pet insurance KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.