Staff Program Manager

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT — and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Post Sales is where BILL turns new customers into retained, growing ones, spanning Onboarding, Customer Success, and Customer Solutions. As the Program Manager for Post Sales, you are the connective tissue that turns our priorities into executed outcomes. Reporting to the VP of Post Sales, you own the path from problem statement to done for our most important cross-functional initiatives. You bring structure to ambiguity, gather the requirements our partner teams need, and drive work to ground. Responsibilities : Partner with the VP of Post Sales and the Onboarding, CSM, and Customer Solutions directors to turn priorities into clear, sequenced plans with owners, requirements, and next steps. Own aggregation of Reporting and Updates for OKRs and Performance Metrics Drive ambiguous, high-priority cross-functional initiatives to ground, spanning Sales, RevOps, BizTech, Product, Finance, and Risk/Fraud. Gather and document requirements for reporting, dashboards, and workflow changes, then partner with RevOps and BizTech, who own the build, to see them through to delivery. Maintain a single source of truth for Post Sales projects and status inside RevOps' system, not a parallel tracker. Operationalize the Post Sales.OS cadence across rep, manager, director, and VP: documentation, reporting, accountability, and continuous improvement. We’d love to chat if you have: 4 to 7 years in program or project management, business operations, revenue operations, or a comparable role driving cross-functional execution. A track record of taking ambiguous initiatives from problem to done, and a talent for bringing structure to chaos. Strength in gathering requirements and translating business problems into clear specifications for operations and technical partners. The ability to influence peers, managers, and directors toward shared goals without direct reporting authority. Fluency working within existing systems of record and standards; a partner to Ops, not a parallel builder. Comfort with core Post Sales and Customer Success metrics (retention, net revenue, onboarding, CSAT) and the ability to turn data into clear narratives. A highly organized, low-ego, high-follow-through style, and discretion with sensitive information. Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $135,300 — $169,200 USD Zone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $121,800 — $152,300 USD Zone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania $115,100 — $143,900 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site , LinkedIn Life , or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com . To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.