Staff, Technical Program Management

What You'll Do We are seeking a Staff-level, AI-first Technical Program Manager to own end-to-end delivery of complex programs across our Sales and CPQ/Finance systems landscape. This is a senior individual contributor role with enterprise-wide influence, reporting to the VP of Business Technology. You will be the single point of accountability for a portfolio of high-impact Quote-to-Cash (Q2C) initiatives spanning Salesforce (Salesforce Billing, CPQ) and NetSuite, as well as the surrounding integrations that power our revenue engine. You will partner daily with Sales Operations, Revenue Operations, Finance, Legal, Business Systems, and Engineering to translate business needs into executable plans and ship them. As an AI-first TPM, you will use AI tools to accelerate discovery, requirements, status, risk detection, and decision support—and actively identify where AI and automation can be embedded into the Q2C process itself. While this is an IC role, you are a senior voice in the PMO guild: you raise the craft bar by modeling excellent program execution, contributing to shared playbooks and standards, and engaging in peer review and informal knowledge-sharing across the TPM community. The ideal candidate has shipped complex Q2C programs end-to-end, is fluent in enterprise SaaS architectures, and thrives in the details of CPQ, billing, and revenue without losing the executive thread. This is a remote opportunity. #LI-Remote What Your Responsibilities Will Be Program Ownership – Q2C & Finance Systems Own end-to-end delivery of programs across the Sales and CPQ/Finance systems portfolio—from intake and scoping through launch, hypercare, and value realization. Lead complex Quote-to-Cash programs spanning CPQ, order management, contracts, billing, revenue recognition, and renewals, coordinating work across Salesforce (Sales Cloud, Service Cloud, CPQ), NetSuite, and integration layers. Drive requirements, design reviews, build, test (including UAT), cutover, and go-live across business and technical stakeholders. Manage program plans, milestones, dependencies, critical path, risks, and issues; make trade-off recommendations with clear data and options. Partner with Enterprise Architecture and Business Systems to ensure solutions are scalable, integrated, and aligned with the enterprise data and systems strategy. Ensure compliance and auditability for revenue-impacting programs in partnership with Finance, Legal, and Security (e.g., ASC 606, SOX, data privacy). AI-First Execution Operate as an AI-first TPM: use AI tools for requirements synthesis, meeting and decision capture, status rollups, risk detection, test case generation, and executive communication. Proactively identify where AI, automation, and agentic workflows can be embedded into the Q2C process itself—deal desk, quoting, approvals, contract review, billing exceptions, collections—and shepherd those use cases from idea to production. Evaluate AI-enabled features from Salesforce, NetSuite, and adjacent vendors; pressure-test vendor claims and drive pilots with clear success metrics. Partner with Security, Legal, and Data Governance on responsible AI adoption—data handling, human-in-the-loop review, auditability, and vendor risk—for any AI introduced into the revenue stack. Stakeholder Engagement Serve as the trusted program partner for Sales Operations, Revenue Operations, Finance, and Legal leaders; translate between business intent and technical execution. Run program-level governance: steering committees, working sessions, status reviews, and executive updates with crisp narratives and clear asks. Communicate status, risks, and trade-offs to executives in plain language, backed by data; escalate early and with recommended paths forward. Contribution to the TPM Guild Serve as a senior practitioner and active contributor to the PMO guild—sharing what's working, codifying hard-won patterns into reusable playbooks, and elevating the craft across the broader TPM community. Participate in peer review of program plans and executive narratives; provide candid, constructive feedback to fellow TPMs working on Q2C and enterprise systems programs. Contribute to and evolve shared PMO standards, templates, and playbooks (intake, RAID, release readiness, exec comms) so the whole team benefits from proven patterns. Model AI-first ways of working for the team—share what's working, where AI breaks down, and how to adopt new tools responsibly. Influence prioritization and strategy at the portfolio level in partnership with the VP of Business Technology and functional leaders; help shape the Q2C roadmap beyond any single program. Delivery Excellence & Reporting Establish and run the operating cadence for your programs—planning, standups, risk reviews, change control, and release readiness—tailored to the delivery model (Agile, Waterfall, or hybrid) and the needs of Finance-critical systems. Maintain dashboards and artifacts (roadmaps, RAID logs, RACI, release plans) that give stakeholders real-time visibility into portfolio health and business value. Run retrospectives and drive continuous improvement across your programs; contribute playbooks and standards back into the PMO. What You'll Need to be Successful Bachelor's degree in Computer Science, Engineering, Business Information Systems, or related field. 12+ years of experience in technical program management delivering complex, cross-functional enterprise technology programs, including recent experience operating at a senior altitude. Proven experience leading complex Quote-to-Cash (Q2C) programs end-to-end—including CPQ, order management, contracts, billing, revenue recognition, and renewals—across Sales, Finance, Legal, and IT. Hands-on program experience with Salesforce (Sales Cloud, Service Cloud, CPQ) and NetSuite, including integrations with surrounding systems (e.g., billing, CLM, tax, data warehouse). Hands-on experience leveraging AI tools (e.g., LLM-based assistants, copilots, agentic workflows) to improve program delivery, reporting, and personal productivity, with a clear point of view on where AI does and does not add value. Strong working knowledge of Agile, Waterfall, and hybrid delivery models, and the judgment to choose the right approach for each program. Demonstrated ability to lead through influence—shaping program direction, elevating peers, and driving alignment across functions without requiring formal authority. Executive presence and excellent written and verbal communication; able to influence senior stakeholders and hold the room. Preferred Qualifications Experience delivering Q2C transformations in a high-growth or SaaS/subscription business, including subscription billing, usage-based pricing, and renewals motions. Familiarity with revenue and compliance requirements (ASC 606, SOX) and how they shape system design and program governance. Track record of delivering AI/ML, GenAI, or intelligent automation use cases within Sales or Finance systems (e.g., deal desk automation, contract intelligence, collections, forecasting). Background in cloud/SaaS environments, integration platforms (e.g., MuleSoft, Workato, Boomi), and data platforms supporting revenue analytics. Proficiency with program management tools (e.g., Smartsheet, Jira, Asana), AI-enabled productivity tools, and business intelligence platforms. History of contributing to a TPM community of practice—developing standards, mentoring peers informally, or driving cross-team knowledge-sharing. Certifications such as PMP, SAFe, or equivalent; Salesforce or NetSuite certifications are a plus. Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. You’ll bring experience using AI and AI-related technologies, ready to thrive here. You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.