Stardex (YC S21) - Support Engineer

Stardex Stardex is an AI-native ATS and CRM built specifically for executive search firms. We're backed by Y Combinator. Our customers are boutique and mid-market retained search firms running their whole business on us, and we need someone who keeps them unblocked day to day. We're a team of five. You'd work US hours, partner closely with our support lead, and report into the founders. What you'll actually do Pick up customer questions and bug reports from Slack, go into their account, figure out what's going on, and get it resolved Most of this is diagnosing and fixing. A customer says "this isn't working," you find out why and either push a fix or loop in the right person Reach for AI tools (Claude Code, Cursor, etc.) by default to move fast. This is core to how we work, not a nice-to-have Work alongside our support lead, who owns the customer relationship. You bring the technical depth they don't have. Over time, if you're spotting product ideas and shipping, this can grow into a product engineering role. Not the priority on day one, but the path is real Who you are ~2 years of experience. You don't need to be senior, but you can debug, figure things out, and work independently without a lot of hand-holding You over-communicate. This matters more than anything else in this role. You ask when you're stuck, you follow up, and you keep founders and teammates in the loop. A lot of your work won't come pre-defined, and you're comfortable in that gray area Solid React experience. You'll be in the frontend pushing fixes, so this one's a hard requirement Comfortable with TypeScript and reading/writing SQL to debug issues (we run Postgres, but being technically sharp matters more than the exact stack) Logistics US East Coast hours overlap (9 to 5 ET, earlier is fine too) Daily 15-min standup, then async on Slack the rest of the day Why Stardex Small team, real ownership, and you'll learn a ton about AI, SaaS, and how the recruiting industry actually works You work directly with the founders We'll give you whatever you need to be productive Opportunity to grow into a product engineer to add net new features, or own more backend infra. Selection Process Silver Recruiter Screening Silver Technical Interview (Live Coding) Client Screening Interview Client Technical Interview