Store Associate

WHO WE ARE Let Our Journeys Enrich Life Carry essentials exist to make movement a worry-free experience, allowing us to focus on the bigger picture of our journeys. Today's industry brands are exhibiting a growing disconnection from the deeper purpose of movement, seen in standard-fare products that neither challenge norms nor present new solutions that facilitate better mobility. LOJEL is about refocusing on how people move, but more importantly, why: connection. Putting the purpose of our journeys at the forefront of the discussion opens up opportunities for innovation. This process of discovery is what lets us empower people to move better and focus on what truly matters. LOJEL is an international carry essentials brand—founded in Japan in 1989, currently headquartered in Hong Kong with teams in North America, Europe, and the Asia Pacific—and is sold in 15 territories across the globe. We are Intentional By Design, Driven By Diversity, and Purposely Positive—core values upholding our vision to empower life's journeys with innovative, sustainable carry essentials that offer transformative experiences, inspiring mindful travel and connections worldwide. SUSTAINABILITY AT LOJEL At LOJEL, we're committed to driving positive change. We recognize the challenges our world faces, particularly with the looming climate crisis. The future is uncertain, and as a forward-thinking brand, we're dedicated to taking action. Sustainability is at the core of our mission. By 2026, we aim to achieve B Corp certification, becoming climate neutral, and ensuring that 50% of our products are crafted from recycled or sustainable materials. To achieve these goals, we're building a team that's ready to take on this challenge head-on. Join us in making a meaningful impact on our planet while embracing a rewarding career at LOJEL. ABOUT THE ROLE 2023 was a record year for LOJEL. After launching LOJEL USA in 2018 and LOJEL Canada in 2023, we’re opening our first North American store in Vancouver, BC set to open in late summer, 2024. We’re excited to build and grow our local LOJEL community and get to know new customers, build on existing customer relationships, and deliver local community events in-store. We’re looking for personable and hardworking individuals to join our retail team and help us deliver customer-centric experiences and services in-store. In this role, you’ll be providing product and brand education to our customers, along with technical services such as product repairs and personalization. We’re passionate about sustainability and we hope you are too! This role will report to the Store Manager and be based at the store in Vancouver, BC. RESPONSIBILITIES Deliver excellent customer service with friendly and knowledgable communication with customers and providing an overall positive sales experience; Maintain and demonstrate strong knowledge of our products and brand; Meet daily/weekly sales targets; Provide after-sales technical services including product repairs and personalization; Perform store tasks and duties including POS transactions, store maintenance, store cleanliness, administration and product management including organization, replenishment, inventory control and theft prevention; Follow and maintain visual and merchandise standards; Ensure company policy and procedures are adhered to; Other responsibilities as assigned. QUALIFICATIONS 2+ years of experience working in a retail store with a leading brand; Service-oriented with excellent interpersonal and communication skills; Hardworking, detail-oriented and responsible team player; Has or is willing to learn technical skills related to product repairs and personalizations; Passionate about sustainability, bonus if you’ve worked in the space; Experience with and willing to learn G-Suite and other computer software: Internet, POS systems, etc.; Flexibility to work nights, evenings, and statutory holidays as needed; Fluency in English, bonus if you speak other languages; Must be able to lift and carry 25 pounds. WORKING AT LOJEL Competitive Wage LOJEL Employee Discount