Strategic Account Manager

Apply Job Type Full-time Description Dizzion is seeking a driven and customer-focused Account Manager (AM) to own and grow relationships across our customer base. In this role, your primary mission is to deliver measurable value to our clients, ensure they renew year over year, and identify strategic opportunities to expand our footprint. Our customer portfolio spans SMB to enterprise, with a strong concentration in the mid-market space. Because our SaaS platform handles complex business technology workflows, you don't need to be an engineer, but you should have the technical curiosity to grasp understand core platform concepts and translate them into business outcomes. You will serve as the customer's strategic advocate, working cross-functionally with Product, Support, Engineering, and Sales to remove friction, deepen adoption, and protect recurring revenue. This role carries a competitive compensation structure with direct commissions tied to both retention and expansion. The AM is accountable for driving customer retention, contract renewals, account growth, and overall customer health by ensuring each customer realizes tangible, measurable value from their investment in Dizzion's Desktop as a Service (DaaS) platform. Responsibilities : Customer Relationship Management Serve as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accounts. Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers. Demonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state success. Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate. Partner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomes. Retention and Renewals Proactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownership. Monitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signals. Maintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal status. Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically. Account Expansion & Growth Identify and develop opportunities for expansion, upsell, and cross-sell within existing accounts. Map customer organizations to uncover additional stakeholders, departments, and use cases. Align Dizzion solutions with the customer's evolving business needs to build a clear path to additional value. Support contract negotiations and expansion discussions to drive revenue growth and customer value. Cross Functional Leadership Act as the internal advocate and coordinator for assigned customers. Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience. Facilitate communication between customers and internal stakeholders to ensure alignment and accountability. Surface customer feedback and market insights to inform product and service improvements. Business Value & Customer Advocacy Help customers define, track, and communicate the business value of their Dizzion investment. Translate technical platform capabilities into tangible business outcomes for non-technical stakeholders. Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention. Support customer reference, case study, and advocacy programs where appropriate. Requirements Dizzion drives productivity by delivering secure digital workspaces, allowing teams to log in to office platforms anywhere, anytime, and get to work. We ensure that IT workspaces remain scalable and secure, costs stay predictable, and managed services improve efficiency and mitigate risk. Dizzion digital workspace solutions are delivered as DaaS, Cloud PC, App Streaming, and Multi-Session. Dizzion was founded in 2011 and serves more than 300 clients. For more information, please visit Dizzion.com. Dizzion drives productivity by delivering secure digital workspaces, allowing teams to log in to office platforms anywhere, anytime, and get to work. We ensure that IT workspaces remain scalable and secure, costs stay predictable, and managed services improve efficiency and mitigate risk. Dizzion digital workspace solutions are delivered as DaaS, Cloud PC, App Streaming, and Multi-Session. Dizzion was founded in 2011 and serves more than 300 clients. For more information, please visit Dizzion.com. What We’re Looking For: Proven experience in a Customer Success, Account Management, or related customer-facing role within a SaaS environment. Deep familiarity with the full customer lifecycle — from implementation and onboarding through renewal and expansion — and the discipline to manage it proactively. Strong command of CRM tools (Salesforce preferred) and health scoring methodologies; comfort operating from data to drive decisions. Demonstrated ability to manage a portfolio of accounts while balancing retention risk, expansion opportunity, and executive relationships. Technical curiosity and the ability to understand and articulate a cloud-based platform to both technical and non-technical audiences. Excellent communication, presentation, and organizational skills. Preferred Qualifications Experience supporting enterprise customers in healthcare, financial services, insurance, contact center, or BPO industries. Familiarity with Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms. Experience conducting executive business reviews and strategic account planning sessions. Understanding of cloud technologies, virtual desktop environments, or end-user computing solutions. Experience working in a high-growth technology company. Benefits Comprehensive medical (including telehealth), dental and vision plans Employee assistance program Employer paid basic life insurance and AD&D 401(k) retirement plan Flexible paid time off, work hard and take time when you need it Generous holiday schedule Voluntary short and long-term disability Awesome coworkers! Compensation Base salary $90,000-100,000 annually plus commissions ($130K OTE) Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, and alignment of market data. Company Overview Dizzion drives productivity by delivering secure digital workspaces for the speed of modern business, allowing teams to log in to office platforms anywhere, anytime, and get to work. We ensure that IT workspaces remain scalable, costs stay predictable, and our managed services improve efficiency and mitigate risk. Dizzion digital workspace solutions are delivered as Cloud PC, App Streaming, Multi-Session, and DaaS. Dizzion was founded in 2011. For more information, please visit Dizzion.com We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, creed, color, national origin, age, religion, disability, sex, gender identity, sexual orientation, status as a veteran, and basis of disability or any other federal, state, or local protected class. This position is full-time FLSA exempt. Salary Description $90,000 - 100,000 base salary ($130,000 OTE)