Strategic Account Manager - Healthcare

Job Description This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they expand their presence in the state Medicaid (FFS) transportation programs and build a best-in-class capability to compete and win in this segment. If you’re inspired by expanding relationships and services within Enterprise accounts, while remaining close to patient care and working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat! Our Client Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country. About the Role As a Strategic Account Manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role directly supports our client’s mission by strengthening payer partnerships and improving access to care through high-quality transportation solutions. Key Responsibilities Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships Lead data-driven conversations with clients to enhance membership services and overall performance Identify and drive expansion opportunities within the embedded account base in partnership with Sales Lead expansion implementations in coordination with Strategic Accounts leadership Partner with Operations to define, implement, and monitor performance measures and operational goals Proactively identify, address, and resolve operational and account-related issues Provide performance insights and growth recommendations to internal leadership Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility Facilitate contract implementation, training, and compliance requirements Lead development of operational procedures and project management initiatives tied to client contracts Requirements Required Qualifications Bachelor’s degree or equivalent experience 3+ years of experience in Customer Success or Account Management within healthcare - facilities, plans, payers, or health tech Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater Experience building territories with new services Strong written and verbal communication skills Analytical mindset with ability to interpret data and drive insights Ability to manage multiple stakeholders and build consensus across teams Strong organizational and project management skills Preferred Qualifications Experience in consulting or solutions architecture Experience with HubSpot or other CRM platforms Experience working in fast-paced, high-growth environments - startups and/or scaleups preferred Benefits Benefits We offer a remote-first work environment, competitive compensation, and comprehensive benefits including: Career growth and development opportunities in a mission-driven organization; Competitive salary, annual bonus opportunities, and equity options; Remote with flexible hours; Comprehensive medical, dental, and vision insurance; 401(k) with company match; Generous PTO, paid company holidays, and paid parental leave.