Strategic Accounts Manager

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone. We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. About the role Strategic Account Managers at Campspot own our highest-value park relationships: multi-park enterprise groups and top-tier individual properties generating a total of $1.5M+ in annual recurring revenue. This isn't a support role or a relationship maintenance role — it's a revenue role. You will be accountable for net revenue retention, expansion, and the long-term success of the accounts in your book. You'll be the primary point of contact for owners, operators, GMs, and executives at some of the most important businesses on Campspot's platform. You'll run Quarterly and Annual Business Reviews, identify and close expansion opportunities (including Booking Fee adoption, upsells, and new property adds), and partner cross-functionally with Implementation, Support, and Product to ensure your accounts are getting maximum value from the platform. The right person for this role is commercially sharp, data-driven, and genuinely excited about the outdoor hospitality industry. You thrive with a high-ownership book of business, build trust quickly with owner-operators, and know how to turn a strong relationship into a growth conversation. What you'll do Revenue Ownership Own Net Revenue Retention (NRR) across your strategic book Proactively identify and close expansion opportunities: Booking Fee adoption, new product upsells, and new property additions within existing groups Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific revenue and operational goals Build and execute account growth plans for your highest-value relationships Relationship Management Serve as the primary point of contact for strategic customers — multi-park groups and high-value individual properties Meet monthly SLA cadence: meaningful conversations and QBRs Travel monthly to meet key customers in person, building the kind of trust that doesn't happen over Zoom Develop and maintain strong relationships with multiple stakeholders at each account Onboarding & Early Success Partner with Implementation when strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-lives Participate in post-live early success calls to confirm users are set up correctly and adoption is on track Data & Reporting Monitor account health signals in HubSpot: usage trends, SLA adherence, NPS, churn risk indicators Prepare and present data-driven account performance reports for customers and internal stakeholders Use platform data to proactively surface insights, risks, and growth opportunities before customers ask Cross-Functional Partnership Collaborate with Support, Implementation, and Product to resolve customer issues quickly and advocate for features that matter to your accounts Partner with the Partnerships & Business Development team on high-visibility strategic accounts as needed Qualifications Required 3+ years in an Account Management, Customer Success, or Account Executive role with clear ownership of revenue outcomes (retention, expansion, or quota) Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. lower-touch accounts and can explain how Track record of driving expansion revenue through upsell, cross-sell, or new product adoption — not just renewing what's already there Proficiency in HubSpot or a comparable CRM; you use it to manage activity, track health, and pull meaningful reports Strong QBR and executive communication skills — you've run data-driven business reviews with business owners or senior leaders Willingness and ability to travel monthly for in-person customer meetings Self-starter who operates with urgency and builds structure in ambiguous environments Preferred Experience in outdoor hospitality, campground management, or adjacent industries (hospitality tech, leisure, venue management) Vertical SaaS background — you understand long onboarding cycles, high switching costs, and owner-operator dynamics Familiarity with seasonal business models and the revenue patterns that come with them Compensation and Benefits: Base salary: $80k-90k; bonus eligible - quarterly bonus up to 25% of base salary Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates 401(k) plan with employer match Flexible time off - use it as you need it Employee camping credit to encourage getting outdoors and experiencing our product! We are prioritizing candidates in our hiring hubs of Grand Rapids (MI), Denver (CO), and Chicago (IL) who are interested in regular in-person collaboration. Secondary consideration may be given to candidates who reside in states where we currently have employees outside of our hubs, including MA, NH, NY, NC, OR, TX, UT, VT, VA, and Canada. Candidates located outside of the locations listed previously are not able to be considered at this time.