Strategic Operations Director

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! The Strategic Operations Director serves as a strategic partner to the Executive Vice President – Personal Care and the PCS Leadership Team, driving enterprise planning, operational excellence, and cross-functional execution. This role provides leadership for strategic planning, governance, operating rhythms, market intelligence, stakeholder communications, and high-impact initiatives that advance organizational priorities. The role ensures alignment across functions, strengthens execution of strategic objectives, and delivers actionable insights that support informed decision-making and sustainable growth. This role... Strategic Planning & Execution Lead the annual strategic planning process, including development of the strategic vision and messaging for key initiatives (e.g., Branch of the Future, Member Journey). Collaborates with leader and leadership team to design and implement strategies that align with leadership goals. Coordinate the department operating rhythm, including Monthly Operating Reviews (MORs), leadership meetings, follow-up actions, and strategic deep-dive sessions. Manage Shared Services Charters, Joint Operating Committees (JOCs), and cross-functional dependency management to improve execution and accountability. Drive cross-functional alignment and governance across strategic initiatives. Market Intelligence & Business Strategy Monitor industry trends, earnings calls, analyst reports, press releases, competitive activity, mergers and acquisitions, and new market opportunities Synthesize competitive intelligence into actionable recommendations that inform strategic planning and business decisions. Analytics & Reporting Works with department leadership to deliver clear, consistent metrics for data-driven decision-making. Analyze organizational performance and identify opportunities for continuous improvement. Regularly reports on performance and key metrics to the leader and department leadership. Strategic Support Coordinate quarterly goal setting, alignment, and performance monitoring to ensure strategic priorities translate into measurable outcomes. Provides critical strategic assistance to the leader in decision-making. Conducts in-depth research to inform the development of department strategies and initiatives. Acts as a central point for information and proposals related to department. Collaborates on mergers & acquisitions, focusing on department strategy and infrastructure setup. Stays abreast of industry trends to maintain innovative and effective department Communication & Stakeholder Engagement Develop communication and marketing strategies, messaging, and content that support organizational priorities and strategic initiatives. Prepare Board, leadership, and external stakeholder presentations and materials. Efficiently organizes meetings for the leader and leadership team, ensuring productive outcomes. Prepares detailed agendas and follow-up actions for department leadership meetings. Relationship Management Build and maintain strategic relationships with payors, vendors, executive peers, regulators, and other external stakeholders. Crisis Management Aids in developing and executing crisis management plans for the department function. Provides steadfast support during organizational changes or challenges. We are interested in speaking to individuals with the following... Bachelor's degree in Business Administration or a related field required; Master's degree preferred. 10+ years of progressive experience in strategy, strategic operations, chief of staff, business transformation, consulting, or related functions. 5+ years of leadership experience. Demonstrated experience leading enterprise strategic planning, cross-functional initiatives, executive communications, and governance Strong analytical skills. Excellent written and verbal communication skills. Strong relationship management and stakeholder engagement skills. Strong organizational leadership and influence skills. Ability to lead cross-functional initiatives and drive alignment across diverse stakeholders. Ability to support executive decision-making through strategic analysis and governance. Salary: $179,000 - $185,000 This role is bonus eligible based on individual and company performance. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs. Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. 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