Strategic Outreach Coordinator

Salary Range: $19.95 To $29.93 Hourly ROLE The Strategic Outreach Coordinator supports Topside's growth strategy by strengthening relationships with affiliated organizations and community partners, expanding awareness of credit union products and services, and contributing to measurable member and loan growth. This role executes outreach initiatives that align with departmental priorities, supports strategic engagement plans, and serves as a key connection between the credit union and its community partners through consistent, high-quality interactions. MAJOR DUTIES AND RESPONSIBILITIES Proactively manage and support relationships with affiliated organizations by executing targeted outreach activities, presentations, sign-up events, and one-on-one interactions designed to increase engagement, participation, awareness of credit union services, and support new member and loan growth goals. Participate in community events, financial education initiatives, and credit union functions that align with outreach objectives and contribute to organizational visibility, community presence, and overall departmental goals. Prepare, coordinate, and distribute outreach, presentation, and marketing materials that reinforce brand standards, organizational messaging, and campaign priorities while collaborating with the Marketing Team and other departments to support organizational outreach and growth initiatives. Track, monitor, and maintain accurate records of affiliated organizations, key contacts, outreach activities, engagement metrics, and related data to support reporting, strategic planning, informed decision-making, relationship continuity, and continuous improvement efforts. Respond to inquiries from prospective and current members in a timely, professional, and service-oriented manner while maintaining strong product and service knowledge to support relationship-building, member satisfaction, and conversion opportunities. Demonstrate professionalism, effective communication skills, and a commitment to exceptional member service while performing assigned projects, administrative responsibilities, and other duties as requested by management. Work in conjunction with the Marketing Representative to prepare marketing materials for the company. Comply with all company policies and procedures, as well as all applicable federal, state, and local laws and regulations, including but not limited to the Bank Secrecy Act (BSA), USAPATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements. KNOWLEDGE AND SKILLS Spanish speaking is a plus. EXPERIENCE Six months to two years of similar or related experience, including time spent in preparatory positions. EDUCATION/CERTIFICATIONS/LICENSES A high school degree or GED is required. INTERPERSONAL SKILLS Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions. ADA Requirements PHYSICAL REQUIREMENTS This position requires regular physical activity and the ability to safely lift, carry, move, and transport materials weighing up to 40–50 pounds. Employees must be able to frequently pack, unpack, load, organize, and transport event and promotional materials and assist with the setup and breakdown of equipment, including tents, displays, signage, and event props. The position requires the ability to perform a combination of sedentary and active job duties, including frequent bending, sitting, standing, walking, and moving throughout the workday. Employees must also be able to safely climb and descend stairs, including when responding to emergency situations or accessing work and event locations. Employees must be able to operate standard office equipment, including computers, keyboards, telephones, copiers, scanners, and calculators, and perform computer-based work for extended periods, averaging approximately 6–8 hours per day as business needs require. The position may require work outside of normal business hours, including extended hours, evenings, or weekends, as necessary to support events, operational needs, and organizational priorities. Employees must also be able to travel to off-site locations and reliably travel between assigned work locations and other locations as necessary to perform the essential functions of the position. WORKING CONDITIONS Employees must be able to work both indoors and outdoors in varying weather conditions, including rain, snow, sleet, wind, heat, and direct sunlight. The position requires the ability to stand, walk, bend, reach, lift, and perform other physical tasks for extended periods during event setup, operation, and breakdown activities. This position may also be eligible for hybrid remote work in accordance with organizational policy and operational needs. MENTAL AND/OR EMOTIONAL REQUIREMENTS Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Acknowledgment Nothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any period of time. Topside FCU is an equal opportunity employer with respect to all protected groups, including protected veterans and individuals with disabilities. Topside FCU conforms to all applicable federal, state, and local laws. This policy does not override or alter any regulatory obligations that may apply to specific roles or departments.